Customer Service Representative:

Sancred Welfare Foundation (SWF) is a non-profit and non-political national NGO established in 1997 aiming at implementing charitable and social welfare related activities for the deprived and disadvantaged section of the society. Walk For Life is a nationwide clubfoot project of SWF; has been working in Bangladesh since 2009. The main objective of the project is to provide affordable, accessible and quality services for all the children born with disabilities in Bangladesh.

We are currently looking for energetic, dynamic and enthusiastic person for the following position.

Customer Service Representative:

Vacancy: 1, only females are allowed to apply
Joining Date: 1st February, 2024
Duration of Project: 5 months starting from 1st February 2024 to 30th June 2024. More likely to be extended.

Major responsibilities are:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Qualification and Experience:

  • Bachelor in any discipline. Academic qualification will be considerable for the experienced person.
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Be hard working with can do attitude
  • Enthusiastic and must believe in teamwork

Job Location: Dhaka. Salary:15,000/-per month (depending on the qualification and experience). Other benefits as per organizational role.

If you think yourself eligible, send updated CV and recent photograph along with application to: The Executive Director, Sancred Welfare Foundation, 2/2- Shahjahan Road, Mohammadpur Dhaka, E-mail: swfwflhr@gmail.com by 15th February 2024. Please write the name of the position in the subject line of your email you applied for.

Sancred Welfare Foundation is an equal opportunities employer, committed to ensuring all applications are treated fairly. Only shortlisted candidate will be contacted. SWF is committed to the safety and best interest of all children and vulnerable adults and accessing supported services and programs.

Female and person with disabilities are encourage to apply.

Active recruitment will be continued until the position fill up. Please do not wait to submit your application on the last date.