Front Desk Officer

Dhaka, Bangladesh
Tk. 30,000 (Monthly)

Penny Appeal is an award-winning international humanitarian charity offering a range of life-saving humanitarian solutions in over 30-crisis hit countries. As one of the fastest growing charities in the sector, we have transformed countless numbers of lives and empowered communities around the globe helping to break the poverty cycle through our simple vision: taking your small change and making a big difference.

Penny Appeal is a twice Guinness-World-Record holder and works closely with leading celebrities and globally renowned institutions in the UK and beyond in the fight against poverty.

We are currently looking for an experienced Front Desk Officer for our country office in Bangladesh. 

Interested? The successful candidate will need:

  • A Bachelor’s degree in any discipline.
  • 2 years of work experience as a Front Desk Officer/Administrative Assistant in any reputed organisation.
  • Sound knowledge of Microsoft Office tools (word, excel, etc.), email and internet browsing, and general IT literacy.
  • Good interpersonal and communication skills.
  • Experience in managing office’ administration.
  • Experience in logistics arrangements, record keeping/filing, maintenance of office equipment, information management, writing meeting minutes and supervising office support staff.
  • A willingness to travel inside Bangladesh.

To apply:

Interested candidates must complete our application form (CVs will not be accepted), with a copy of university certificates to:

Please, mention the title of the position in the subject field.

Application Deadline: 7th of June 2019
Invitation to interviews: 15th of June 2019
Interviews: 24th of June 2019
Expected start date: July 2019

Front Desk Officer

Role overview:

The Front Desk Officer will be responsible for Penny Appeal Country Office’s various administrative tasks, logistics, record keeping, communication and other tasks.

He/She reports directly to the Country Director and collaborates closely with the Penny Appeal’s regional and global team at the Headquarters in the UK.

Key responsibilities and accountabilities:

  • Communicate with people external to Penny Appeal (on the telephone or in person) in a polite, friendly and efficient manner.
  • Manage outgoing and incoming telephone calls and put through the line of relevant persons with high responsibility of maintaining confidentiality, register phone calls made in and out of the Country.
  • Provide technical services to staff members in scanning, photocopying, binding, etc., when requested.
  • Receive and direct guests/visitors to the relevant staff member.
  • Maintain an accurate and up-to-date database of addresses and contact details of Penny Appeal Bangladesh partners, relevant governmental and non-governmental organizations.
  • Contact institutions/people and book work-related appointments and meetings on request.
  • Prepare and issue invitation letters to training/workshop participants.
  • Book flights, hotels, transport and make reservations for national and international travellers/visitors.
  • Manage and follow-up the guest house booking status.
  • Receive incoming mails and distribute to the concerned person.
  • Receive incoming correspondences and dispatch outgoing correspondence, and properly manage their files.
  • Follow up on the maintenance of photocopying, duplicating binding, and laminating machines and keep record of the service time.
  • Represent Penny Appeal in external fora/organizations as requested and appropriate.
  • Purchase office stationary and maintain stock records and distribution lists.
  • Maintain all office equipment.
  • Prepare meeting notes/minutes of office meetings.
  • Assist the Country Director in maintaining a safe, secure environment for all staff.
  • Perform other duties as may be assigned by the Country Director-Bangladesh.


  • Prepare reports for UK headquarters within appropriate timeframe.
  • Attend internal and external meetings as and when required.
  • This position requires regular attendance in the office at least 5 days per week.
  • Must be available to work outside normal office hours or at the weekends as required.
  • The role is mainly office-based in Dhaka, however the candidate must be able to travel as required.
  • Whilst performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well is to infectious diseases.


Essential Criteria

Education: Bachelor degree in any discipline.

Experience: 2 years working experience as Front Desk Officer/Administrative Assistant in any reputed organizations. Experience in managing office administration, logistics arrangements, record keeping/filing, maintenance of office equipment, information management, writing meeting minutes and supervising office support staff.

Personal Competencies:

  • Requires team building spirit and problem solving skills; should be able to draw confidence and support from others.
  • Must be a person who is self-motivated with good interpersonal skills.
  • Possess personal integrity, flexible attitude, sense of transparency, proactive stance and respect for gender and other diversities.
  • Competent to make effective decisions, uphold organisational values, promote integrity and advance organisational mission and vision.
  • Able to plan, prioritise and organise self and others.
  • Ability to work under pressure and meet deadlines.

Professional and Technical Skills:

  • Skills to use different technological resources (computer, multimedia projector, internet, email etc.).
  • Good verbal communication skills.
  • Good writing skills in a variety of professional documents.

Desirable Criteria

  • Experience and trained in safeguarding.
  • Experience in managing events, booking hotels, transport etc.