Position: Operation Manager

Location: Tong Resort, Kalaghata, Bandarban Municipality, Bandarban Hill District

Reports to: Managing Director

Tong Resort - Bandarban's Premier Eco-Retreat

Nestled on the scenic banks of the Sangu River, Tong Resort offers an unparalleled escape into nature. As Bandarban's only eco-resort, it combines breathtaking river and hill views with cozy, modern accommodations. Guests can savor both local and international cuisine at the resort's restaurant while enjoying a serene, relaxing environment. Since opening in 2022 with just two cottages and a 100-seat open restaurant, Tong Resort has rapidly expanded to six eco-cottages, with more under construction, catering to travelers seeking a peaceful yet memorable stay in the heart of Bandarban.

Key Responsibilities:

1. Administration & Management

• Supervise daily resort operations.
• Monitor staff activities and performance.
• Ensure adherence to policies, SOPs, and standard operating procedures.
• Oversee budget and prepare monthly/annual reports.

2. Human Resource (HR) Management

• Recruit, train, and evaluate resort staff.
• Prepare staff schedules (rosters) and monitor attendance.
• Ensure staff efficiency and professional conduct.

3. Guest Services

• Ensure high standards of guest reception and service.
• Handle guest complaints and feedback promptly.
• Plan and implement strategies to enhance customer satisfaction and guest experience.

4. Finance & Budget Management

• Supervise daily financial transactions.
• Monitor costs, income, and profit/loss.
• Negotiate contracts and pricing with vendors and suppliers.

5. Food & Beverage (F&B) Operations

• Oversee restaurant and kitchen operations.
• Ensure food and beverage quality, hygiene, and cleanliness.
• Assist in menu planning and pricing.

6. Housekeeping & Infrastructure

• Maintain cleanliness of cottages, rooms, lobby, and common areas.
• Ensure proper functioning of equipment, electrical systems, and utilities.
• Supervise repairs, maintenance, and contractor engagement as needed.

7. Marketing & Sales Coordination

• Supervise promotional activities, campaigns, and digital marketing.
• Develop strategies to attract customers and increase bookings.
  
• Coordinate with local travel agents and tourism agencies.

8. Safety & Emergency Management

• Oversee resort security measures.
• Ensure safety of staff and guests during emergencies.
• Maintain fire safety, health codes, and other regulatory compliance.

9. Reporting & Analysis

• Submit operational reports to management or the board regularly.
  
• Provide analysis and recommendations on staff performance and guest satisfaction.

Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Hotel Management, or a related field.
• Minimum 3-5 years of experience in a resort, hotel, or hospitality sector.
• Proficiency in guest services, budget management, staff management, and operational oversight.
• Strong leadership and communication skills.
• Ability to solve problems and handle emergency situations effectively.

Benefits:

• Competitive salary and other perks.
• Opportunities for professional development and training.
• Experience working in a beautiful and serene environment.
• Weekly leave, annual increments, and performance-based bonuses.