SWOSTI LTD

About Company:
Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.

Please visit us at: Web: https://swosti.net;  Facebook/Swosti.net;  YouTube: SwostiWorld; or
LinkedIn: Company/Swosti-Limited to learn more.

Position Operations & Customer Support Executive

Position/Job Context

  • This is a focal position representing the company before the outsiders.
  • You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.

Educational Requirement:

  • Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
  • Science in HSC/SSC will also be good.

Job Description / Responsibility

  • Address customer queries modestly and ensure customer satisfaction at all level.
  • Explore & meet new customers in existing or new region(s).
  • Explain the services and their benefits to customers for maximizing the use of software.
  • Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
  • Answer to customer queries modestly whenever there is a customer call.

Qualification Requirements

  • Excellent interpersonal, communication and convincing skill.
  • Sound Accounting knowledge, as we are working with accounting based software.
  • Writing skill especially in English will be an added advantage.
  • Bangla Typing skill.
  • Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Salary & Other Benefits

  • Salary is negotiable
  • Yearly two (02) festival bonuses.
  • Performance based yearly salary revision.
  • Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
  • Daily refreshment facility and lunch benefits.

Special Instruction: You must possess your own Android Mobile phone & use official SIM for client communication.

Apply Procedure:

Or,

Please send your Application along with CV mentioning the position applied for in the subject line to ‘swosti247@gmail.com’.

Application Deadline: 30 January 2025