About Company:

Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.

Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube/swostiWorld to learn more.

Position Operations cum Customer Support Call Center Executive

Job Context:

  • This is a focal position representing the company before the outsiders including existing and future clients.
  • You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team.

Educational Requirement:

Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.

Job Description / Responsibility

  • Address customer queries modestly and ensure customer satisfaction at all level.
  • Explore & meet new customers in existing or new region(s).
  • Explain the services and their benefits to customers for maximizing the use of software.
  • Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
  • Answer to customer queries modestly through Call Center system.

Qualification Requirements

  • Excellent interpersonal, communication and convincing skill.
  • Sound Accounting knowledge, as we are working with accounting based software.
  • Writing skill especially in English will be an added advantage.
  • Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Experience: At least 01 year experience will be given preference.

Special Instruction: Only Applicants whose permanent & present addresses both are in Dhaka are encouraged to apply.

Salary & Other Benefits

  • Salary is negotiable
  • Yearly two (02) festival bonuses.
  • Performance based yearly salary revision.
  • Activity based numerous operational & Sales benefits
  • Sales Incentives if you can generate Sales Lead from your relationship
  • Daily refreshment facility and lunch benefits.


Apply Procedure

Through Bdjobs.com online application.


Please send your Application along with CV mentioning the position applied for in the subject line to swosti247@gmail.com.

Application Deadline: October 17, 2023