Customer Relationship Officer (Female)

Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy : 03

Job Context

As a CRM Executive at Sentry Security Services Ltd, you will be at the frontline of client communication, playing a vital role in building and maintaining strong relationships with our customers. This position is ideal for graduates or university students who have at least 1 year’s job experience in customer relationship management, or in the relevant field .

Job Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or messaging platforms.
  • Maintain and update customer databases (CRM software) with accurate and timely information.
  • Track and follow up on customer service issues until resolution, escalating where necessary.
  • Support the client onboarding process by guiding them through service-related procedures.
  • Record complaints, feedback, and suggestions, and forward them to the appropriate department.
  • Collaborate with internal teams (operations, accounts & finance, and administration department) to ensure seamless customer support.
  • Generate daily, weekly, or monthly reports on client communication and issue resolution status.
  • Maintain a high level of confidentiality and professionalism in all customer interactions.
  • Manage multiple tasks while prioritizing urgent queries in a fast-paced environment.
  • Working hour 10.00 am – 7.00 pm to support client service coverage.

Employment Status: Full-time

Educational Requirements

  • A bachelor’s degree in any discipline, with a preference for fields like Business Administration (BBA), Marketing, or Commerce.

Experience Requirements

  • At Least 1 year

Additional Requirements

  • Only female candidates are eligible for this position to apply.
  • Communication Skills
  • Computer and Technical Proficiency
  • Typing and Data Management:
  • Problem-Solving and Analytical Skills
  • Soft Skills: Teamwork, time management, hardworking nature, and the ability to work under pressure.

Job Location : Dhanmondi, Dhaka, Bangladesh

Salary: BDT 15,000 Per Month.

Apply Procedure

Application Deadline: December 6 , 2025

Company Information

Sentry Security Services Ltd. (A Sister Concern of Sentry Group) Business: SENTRY SECURITY SERVICES LTD. is one of the leading, reputed and complete digitized security service providers operating in Bangladesh for the last 28 years. SSSL, security operations have spread all over the country in 64 districts, where almost 5000 trained and professional security personnel are deployed in so many International-Multinational Companies, Embassies, Local Large Corporates. Financial Institutes etc. SSSL also provides Cash Carrying Services (CIT) to many Banks, Financial Institutes and Corporates in all Divisional Cities in Bangladesh. We, SSSL also provide complete security solutions to our valued business partners. At present, SSSL has established its footprint and management setup in all over the country including every Divisional Cities in Bangladesh. Now, we SSSL management is working, focusing on taking the business to the global market specially in South-East Asia, Asia and Middle East Countries within 2027 and to become the largest Security Service Providers in Bangladesh.

Sentry Security Services Ltd. (A Sister Concern of Sentry Group) House # 9/A, Road # 01(Vasha Shoinik Dr. Golam Moula Sharak), Dhanmondi, Dhaka-1205. Web: www.sentrysecuritybd.com