Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy: 03

Job Context

We are going to hire a talented youth, energetic, professional, diversified female employee in its Communication Wings department.

Job Responsibilities

• Type and format official documents, letters, reports, and other materials in Bangla and English.
• Ensure accuracy in spelling, grammar, and punctuation in all typed content.
• Convert handwritten or printed texts into digital Bangla documents.
• Maintain confidentiality of office files and sensitive information.
• Assist with data entry tasks when required.
• Building and maintaining strong relationships with customers to ensure high levels of customer satisfaction and retention.
• Managing and responding to customer inquiries, concerns, and complaints in a timely and professional manner.
• Providing product and service information to customers and assisting with their purchase decisions.
• Collaborating with sales and marketing teams to identify and pursue opportunities for customer engagement and growth.
• Developing and implementing customer engagement strategies and programs to improve customer loyalty.
• Analyzing customer feedback and data to identify trends and areas for improvement.
• Managing customer databases and records, ensuring accuracy and completeness.
• Conducting market research and customer surveys to gather insights and feedback.
• Creating and maintaining reports on customer engagement and satisfaction metrics.
• Performing other duties as assigned by management.
• Your specific job responsibilities may vary based on the needs of your organization and the specific focus of your CRM role (e.g. B2B, B2C, sales, service, etc.).

Employment Status: Full-time

Educational Requirements

• HSC to Above

Experience Requirements

• At least 2 year(s)

Additional Requirements

• Age 25 to 35 years
• Male or females are allowed to apply
• Strong analytical & problem solving ability.
• Good interpersonal and communication skills.
• Self-motivated and proactive in producing and delivering outputs.
• Good oral & written communication skills both in English & Bengali.

Job Location

• Anywhere in Bangladesh

Salary

• Negotiable