Surjer Hashi Network, is a healthcare social initiative. Its mission is to offer high quality, customer-oriented and affordable healthcare services for all Bangladeshis while its vision is to grow into a sustainable enterprise. SHN’s core value is ‘shared value creation’ through partnerships with private sector, community and the Gob. To lead this challenging journey Surjer Hashi Network invites applications from competent and potential talents for the below position to be located at SHN Head quarter:

Key Duties and Responsibilities:

• Monitor and maintain organizational Local Area Network (LAN) System and Microsoft Windows applications.
  
• Maintain, patch, and upgrade servers, operating systems, databases, printers, laptops and desktop computers.
  
• Configure servers, firewall, switches, and other networked equipment.
  
• Plan, direct, and coordinate recordkeeping, mail distribution, telephone operations, and other office support services.
  
• Maintain inventory of IT supplies and equipment.
  
• Liaison with IT contracted firms in each region to ensure prompt resolution of hardware and software related problems at the regional and clinic levels.
  
• Prepares IT reports and schedules to ensure accuracy and efficiency.
  
• Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de‐installation, and software installation and updates.
  
• Safeguard and ensure the integrity of computer systems. Ensure data security.
  
• Perform regular backup of data, restores, and performs disaster recovery. Ensure up‐to‐date virus protection.
  
• Troubleshoot and resolve technical computer‐related problems including software, hardware and network maintenance issues.
  
• Diagnose and resolve end‐user network or local printer problems, PC hardware problems and e‐mail, internet, remote access, and local‐area network access problems.
  
• Maintain record of data communication transactions, problems and remedial action taken, and installation activities.
  
• Add and terminate system users as needed; assigning rights and access to the system; resetting passwords.
  
• Travel to Regional offices and clinics for troubleshooting of IT related issues.

Job Specifications:

• Minimum 5 years of experience in IT Infrastructure with bachelor’s degree in a relevant field required.
  
• Experience with Linus, Cisco Devices and Windows Server.
  
• Should have experience with LAN/WAN management, IPTSP System, Attendance device management. Wi-Fi device, CCTV,
• DVR & IP Camera management.. Must have a clear knowledge of IP networks and data communication
  
• Should have knowledge of Hardware, Software, Printers (Network), Scanner, UPS (Online and Offline), network upgrades, installation, re-installation, changes and re-locations
  
• A good understanding of general IT products, peripherals and technologies including Internet, servers and network technologies (TCP/IP, LAN, WAN, VPN)
  
• Experience in ISP/ IT Company/ Large Corporate House highly preferred
  
• Demonstrated ability in verbal and written English and Bangla, lead presentations, training courses, and meetings
  
• Strong knowledge of MS Office applications.
  
• Willingness to travel extensively within Bangladesh

Please send your application with a cover letter and updated CV addressing to Director-Human Resources, Surjer Hashi Network to recruitment@shnnetwork.org stating the position in subject line and two referee detail by July 31, 2019. Competitive pay package will be provided for highly deserving candidate. Candidates will be reviewed on a rolling basis until the positions are filled.

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation. Only shortlisted candidates will be called for interview.