About Us:
We are a modern luxury home decor chain specializing in lighting and high-end decor solutions. Our clientele includes high-net-worth individuals, architects, and interior designers who expect top-notch service and personalized experiences. We’re looking for a dynamic and experienced Branch Manager to oversee operations for two branches, ensuring exceptional service and seamless collaboration with our elite clientele and professional partners.

JOB RESPONSIBLITIES:

• Familiarizing yourself with the company's mission, vision and goals.
• Provide consistently amazing standards of customer experience within the store in accordance with brand Values and service standards.
• Ensure a confident and congenial entrance of the customers into the branch
• Provide services in a friendly, hospitable and efficient manner
• Possess and reflecting a positive attitude and focusing on customer satisfaction
• Deal with customers cordially and professionally, responding to their queries and concerns
• Recommend related products to increase customers' options and enhance their shopping experience
• Cooperate with colleagues and ensure fast support to customers with highest level of professionalism.
• Set up positive mind for any other tasks assigned by the management time to time
• Maintain proper inventory levels, and ensure stocking.
• Sales targets should be achieved daily, monthly, and yearly.
• Ensure the store remains clean and presentable at all times.
• Provide good after-sales service to customers.
• Report day-to-day activities to the Branch I/C

EDUCATION:

• Bachelor/Masters in any discipline from any reputed university

Note:  (No running student is allowed for this positions)

ADDITIONAL CRITERIA:

• Minimum 2-3 years FACE TO FACE Customer Care Experience
• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
• Good listening skill: Must have abilities to understand others’ tone quite quickly
• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
• Multitasking and time-management skills, with the ability to prioritize & execute tasks
• Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
• Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
• Demonstrated proficiency in MS Office Package (Especially MS Excel).

JOB NATURE:

• Full-Time (Retail standard 10am to 8.00pm and Holiday will be Sunday)

LUCRATIVE PACKAGE OF COMPENSATION:

Remuneration             :           16000/- to 20,000/-
Festival Bonus             :           1 month full salary for confirmed employee
Incentive                     :           Target and result Oriented (Weekly Incentive paid – for daily target)
Lunch                           :           Partially Subsidized