Job Profile: Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.
Function: Customer Service (Traffic)
Grade: Assistant
Job Description / Responsibility
Customer Service
- Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
- Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
- Handle dispute resolution.
Airport Operations
- Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
- Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
Administration
- Execute pre- and post-flight administrative duties.
- Conduct invoice verification
- Prepare monthly performance reports for internal stakeholders.
Stakeholder Management
- Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
