Customer Services Assistant (Traffic)
Singapore Airlines Ltd (GSA Saimon Global)

Vacancy: 2

Function: Customer Service (Traffic)

Grade: Assistant

Job Profile: Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.

Job Description / Responsibility

Customer Service

  •  Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
  •  Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
  •  Handle dispute resolution.

Airport Operations

  •  Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
  •  Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
  •  Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

  •  Execute pre- and post-flight administrative duties.
  •  Conduct invoice verification
  •  Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

  •  Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: FullTime

Workplace

  • Work at office

Education Requirements:

  • A graduate degree from a recognised university.

Experience Requirements

    • At most 2 year(s)
  • The applicants should have experience in the following business area(s):
    • Airline,GSA

Additional Requirements

  • Age at most 35 years
  • Excellent communicator and good interpersonal skills.
  • Fluent in Bangla and English (spoken & written)
  • Strong customer service orientation.
  • Able to work under pressure in a fast-paced environment.
  • Possess strong problem-solving and analytical skills.
  • Results-focused individual who can work both independently and an effective team-player.
  • Must be able to work a flexible schedule, including odd hours and on weekends and holidays
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
  • Fresh graduates are welcome to apply.

 

Job Location: Dhaka (Shahjalal Airport)

Salary

  • Negotiable

Compensation & Other Benefits

  • Weekly 2 holidays, Medical allowance
  • Salary Review: Yearly
  • Festival Bonus: 2(Yearly)
  • Meal AllowanceTransport Allowance
  • Uniform
  • Staff Travel benefits

 

Apply Procedure

Application Deadline : April 18, 2024