Reservations & Ticketing Assistant
Singapore Airlines Ltd (GSA Saimon Global)

Vacancy: 1

Job Context

  • Selected candidate will be representing Singapore Airlines, the World's Most Awarded Airline, to provide world-class customer service to customers and travel agencies.

Job Description / Responsibility

  • Handle flight reservations and ticketing requests for Singapore Airlines customers in-person, over the phone and through email.
  • Support Sales team (internal) as well as travel agencies and corporate clients (external) to resolve reservations & ticketing issues and requests, including seat confirmation.
  • Manage, investigate and respond to customer feedback through email.
  • Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to customers.
  • Sales administration & reporting

Employment Status: FullTime


  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • 1 to 5 year(s)

Additional Requirements

  • Age at most 30 years
  • 1-5 years relevant working experience in fast-paced customer service environment.
  • Candidate must have a passion for customer service, possess a friendly and pleasant personality, and comfortable working under pressure individually and as part of a team. 
  • University graduate with a good command of written and spoken English
  • Willing to work shifts.
  • Candidates with advanced skills in Microsoft Office and Altea Reservations systems, or previous call centre experience, will be highly regarded.

Job Location: Dhaka


  • Negotiable

Compensation & Other Benefits

  • Weekly 2 holidays
  • Salary Review: Yearly


Apply Procedure

Application Deadline : January 2, 2024