Vacancy: 01

Job Context

• Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA's customers.
• Reporting Structure: Successful candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.

Job Responsibilities

• Customer Service:
• Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.
• Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
• Handle dispute resolution.
• Airport Operations:
• Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
• Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
• Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
• Administration:
• Execute pre- and post-flight administrative duties.
• Conduct invoice verification
• Prepare monthly performance reports for internal stakeholders.
• Stakeholder Management:
• Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: Full-time

Educational Requirements

• Bachelor degree in any discipline
• A graduate degree from a recognized university.

Experience Requirements

• At most 2 years
• Freshers are also encouraged to apply

Additional Requirements

• Age at most 40 years
• Excellent communicator and good interpersonal skills.
• Fluent in Bangla and English (spoken & written)
• Strong customer service orientation.
• Able to work under pressure in a fast-paced environment.
• Possess strong problem-solving and analytical skills.
• Results-focused individual who can work both independently and an effective team-player.
• Must be able to work a flexible schedule, including odd hours and on weekends and holidays
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
• Fresh graduates are welcome to apply.

Job Location

• Dhaka (Shahjalal Airport)

Salary

• Per Company`s Policy

Compensation & other benefits

• Medical allowance, Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2 (Yearly)
• Meal Allowance
• Transport Allowance
• Uniform