Customer Service Assistant (Traffic)
Singapore Airlines Ltd (GSA Saimon Global Ltd)

Vacancy: 01

Job Context

  • Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA's customers.
  • Reporting Structure: Successful candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.

Job Responsibilities

  • Customer Service:
  • Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.
  • Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
  • Handle dispute resolution.
  • Airport Operations:
  • Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
  • Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
  • Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
  • Administration:
  • Execute pre- and post-flight administrative duties.
  • Conduct invoice verification
  • Prepare monthly performance reports for internal stakeholders.
  • Stakeholder Management:
  • Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: Full-time

Educational Requirements

  • Bachelor degree in any discipline
  • A graduate degree from a recognized university.

Experience Requirements

  • At most 2 years
  • Freshers are also encouraged to apply
Additional Requirements
  • Age at most 40 years
  • Excellent communicator and good interpersonal skills.
  • Fluent in Bangla and English (spoken & written)
  • Strong customer service orientation.
  • Able to work under pressure in a fast-paced environment.
  • Possess strong problem-solving and analytical skills.
  • Results-focused individual who can work both independently and an effective team-player.
  • Must be able to work a flexible schedule, including odd hours and on weekends and holidays
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
  • Fresh graduates are welcome to apply.

Job Location

  • Dhaka (Shahjalal Airport)


  • Per Company`s Policy

Compensation & other benefits

  • Medical allowance, Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2 (Yearly)
  • Meal Allowance
  • Transport Allowance
  • Uniform

Apply Procedure

Application Deadline: 29 August 2023