Customer Service Assistant (Traffic)
Singapore Airlines Ltd (GSA Saimon Global Ltd)

Vacancy: 01

Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.

Job Description / Responsibility

Customer Service

• Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
  
• Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
  
• Handle dispute resolution.

Airport Operations

• Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
  
• Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
  
• Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

• Execute pre- and post-flight administrative duties.
  
• Conduct invoice verification
  
• Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

• Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: Full Time

Educational Requirements

• Bachelor degree in any discipline

Experience Requirements

• At least 2 year(s)

Additional Requirements

• Age at most 40 years
  
• A graduate degree from a recognised university.
  
• Excellent communicator and good interpersonal skills.
  
• Fluent in Bangla and English (spoken & written)
  
• Strong customer service orientation.
  
• Able to work under pressure in a fast-paced environment.
  
• Possess strong problem-solving and analytical skills.
  
• Results-focused individual who can work both independently and an effective team-player.
  
• Must be able to work a flexible schedule, including odd hours and on weekends and holidays
  
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
  
• Fresh graduates are welcome to apply.

Reporting Structure

• Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.

Job Location: Dhaka (Shahjalal Airport)

Salary: Per Company's Policy

Compensation & Other Benefits

• Medical allowance, Weekly 2 holidays
  
• Salary Review: Yearly
  
• Festival Bonus: 2(Yearly)
  
• Meal Allowance
  
• Transport Allowance
  
• Uniform

Application Deadline: May 1, 2023