Job Profile:
Responsible for representing Singapore Airlines in day to day frontline customer service and perform reservation & ticketing service at Dhaka Town Office.
Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd. and will report directly to General Manager Dhaka.
Job Responsibility:
Travel Agent & Customer Service-
- Delivering outstanding service at each Travel Agent and customer contact point.
- Handle flight reservations & ticketing request for Singapore Airlines Ltd. Customer in-person, over the phone and through email.
- Support Sales Team(internal) as well as Travel Agencies and corporate clients(external) to solve reservations & ticketing issue and request.
- Manage, Investigate and respond to Travel agencies and customers feedback through email.
- Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to Travel agencies and customers.
- Administration- Sales administration and reporting.
Job Requirements-
- A graduate degree from a recognized university.
- Excellent communicator and good interpersonal skills.
- Fluent in Bangla and English (spoken & written)Strong customer service orientation.
- Able to work under pressure in a fast-paced environment.
- Possess strong problem-solving and analytical skills.
- Results-focused individual who can work both independently and an effective team-player.
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
- Fresh graduates are welcome to apply.
