Education

• Bachelor/Honors

Experience

• At least 1 year
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Healthcare/Lifestyle product, Manufacturing (FMCG), Multinational Companies, Super store
• Freshers are also encouraged to apply.

Additional Requirements

• Age At least 20 years
• Experience in ecommerce, telesales, customer support, or call center is required
• Strong communication skills in Bangla
• Ability to handle multiple tasks in a fast-paced environment
• Patience, problem-solving attitude, and customer-oriented mindset
• Basic computer knowledge (MS Office, email, ecommerce platforms)

Job Context

As an Executive – Sales & Customer Experience, you will be responsible for handling customer queries, managing online and offline sales, providing support through calls and messages, and ensuring a smooth end-to-end customer journey. This role requires strong communication skills, patience, and prior experience in ecommerce, telesales, or call center operations.

Key Responsibilities

• Communicating with customers via phone, social media, and other platforms regarding products, orders, and services
• Providing accurate product information and building trust with customers to drive sales
• Managing online orders, confirming deliveries, and coordinating with the operations team
• Handling complaints and queries professionally, ensuring high levels of customer satisfaction
• Maintaining customer records, sales logs, and follow-up lists
• Achieving individual and team sales targets
• Ensuring excellent after-sales support and build long-term customer relationships
• Continuously gather customer feedback to improve service quality

Apply Procedure

Application Deadline: March 31, 2026