JOB DESCRIPTION
Senior Officer, People Operations

Organization Profile

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read is creating a world free from illiteracy and gender inequality through education. We are achieving this goal by helping children in historically low-income communities develop literacy skills and a habit of reading, and by supporting girls as they build life skills to succeed in secondary school and negotiate key life decisions. Room to Read collaborates with local communities, partner organizations and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 39 million children and has worked in 24 countries and in more than 192,000 communities, providing additional support through remote solutions that facilitate learning beyond the classroom. Room to Read aims to benefit 40 million children by 2025. Learn more at www.roomtoread.org.  

Since 2009 in Bangladesh, Room to Read has been implementing education support Programs in low-income and remote communities in Cox’s Bazar, Dhaka, Moulvibazar, Narail and Natore districts. Till 2023, we have supported the education of more than 0.4 million children in Primary and 7,386 girls in Secondary schools. We are proud to have worked with DPE, NCTB, NAPE, DSHE, a2i as well as national radio and TV in executing scalable and systemic initiatives to eradicate illiteracy and embed life-skills.

Senior Officer, People Operations
(Based in Country Office and Reports to the Senior Manager, People Operations)

Position Overview:

The Senior Officer, People Operations is a key member of the HR/People Operations team, responsible for supporting the Senior Manager, People Operations (Head of People Operations) in managing various HR functions. These include overseeing hiring, employee retention, staff development, terminations, personnel record management, legal compliance, compensation, benefits, and long-term workforce planning. This position reports directly to the Senior Manager, People Operations (Head of People Operations).

Job Description:

  • Assess training and development needs within the organization through job analysis, performance appraisals, and regular consultations with supervisors and HR.
  • Develop and enhance professional training and development programs tailored to organizational and individual needs.
  • Design and implement effective employee induction programs.
  • Create individualized development plans and ensure consistent follow-up with participants.
  • Provide training to supervisors on the online recruitment system.
  • Conduct regular refresher sessions on systems and processes, including Workday, goal setting, and performance management.
  • Assist in preparing personnel budgets during AP&B, including related documentation for submission into Adaptive.
  • Compile and provide HR-related information for FD-6 and annual reports for both DI and custom projects.
  • Facilitate training on interviewing, hiring, terminations, promotions, performance reviews, safety, sexual harassment, and child protection.
  • Ensure robust compliance with staff benefit policies and oversee their implementation across all levels.
  • Monitor adherence to policies, ensuring compliance with staff benefit provisions.
  • Support managers in training for coaching, disciplining employees, resolving grievances, and counseling employees and supervisors, with guidance from the Senior Manager, People Operations.
  • Oversee legal compliance by monitoring and implementing relevant human resource regulations.
  • Assist the Senior Manager, People Operations, in planning and executing employee surveys, including staff satisfaction, mutual respect, working environment, and interdepartmental coordination surveys.
  • Manage human resource operations by scheduling and assigning tasks and following up on results.
  • Address employee appeals and ensure a structured complaint resolution process.
  • Organize and coordinate professional development training programs and staff events.
  • Safeguard the organization’s and employees’ interests by ensuring policies and practices comply with legal standards.
  • Assist the Senior Manager in resolving employee relations issues effectively.
  • Recommend disciplinary actions and terminations in alignment with personnel policy guidelines.

Qualifications:

Required

  • Master’s degree required in a related field of study in Human Resources Management, Public Administration, Management, Business Administration, or other related field
  • 5 – 7 years of professional experience is required.
  • At least a working knowledge and understanding of People management and software.
  • Strong planning, budgetary and Facilitation skills
  • Ability to travel to District offices throughout the Country
  • Strong English verbal and written communication skills
  • Proven track record of achieving results

Preferred

  • Prior success working closely and building relationships with diverse groups of people
  • Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
  • Prior experience in a fast-paced, growth-oriented global or regional organization
  • Proven track record of achieving results
  • Ability to juggle multiple priorities simultaneously and take initiative
  • Prior experience living and/or working in rural areas,
  • Prior experience working with schools, teachers, administrators and government officials
  • Experience in successful implementation of a wide range of tasks as well as developing and implementing improvements in a prior position,

To be successful as a member of the Room to Read team, you will also:

  • Have a passion for our mission and a strong desire to impact a dynamic non-profit organization
  • Be an innovative and creative thinker – not afraid to try something new and inspire others to do so
  • Have a very high level of personal and professional integrity and trustworthiness
  • Have a strong work ethic and require minimal direction
  • Work well independently as well as part of a team
  • Thrive in a fast-paced and fun environment
Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation (Child Protection Principles) Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse. (PSEA Principles)
  • Room to Read has zero tolerance for child abuse and exploitation.
  • All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
  • All children should be treated with respect and dignity.
  • The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.
  • Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.
  • Room to Read has zero tolerance for adult sexual exploitation and abuse.  
  • Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
  • All adults should be treated with respect and dignity. 
  • Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.
  • Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

 

Compensation:

We offer a competitive salary. The benefits include:

  • Provident Fund
  • 13th Month Allowance
  • Gratuity
  • Health coverage for staff and dependents
  • Insurances
  • Professional Development opportunities. The most significant benefit is the opportunity to work with one of the fastest growing international organizations, which has sole focus on education & continuously innovating efficient & effective social entrepreneurship

Application Procedure:

Interested candidates meeting the above requirements should apply online https://osv-rtr.wd5.myworkdayjobs.com
/en-US/RoomToRead/job/Bangladesh---Main---Dhaka/Senior-Officer--People-Operations_R-02826 on or before 8 January 2025. Any persuasion attempt will disqualify your candidacy. Only shortlisted candidates will be contacted.

“Qualified female candidates are strongly encouraged to apply”