JOB RESPONSIBLITIES:

• Manage operations to ensure smooth and efficient functioning.
• Identify customer needs, clarify information and provide solutions.
• Build and maintain professional relationship with customer.
• Ensure the optimum level of Customer Satisfaction through the team.
• Resolve customer queries quickly and efficiently.
• Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
• Refer unresolved customer grievances to designated persons for further investigation (For different case).
• Report day-to-day activities to the Branch I/C.

EDUCATION:

• Graduation or Masters in any discipline from any reputed university
• MBA  or English Medium background is preferred

EXPERIENCE:

• Fresher’s & experienced both are encouraged to apply
• For experience : minimum 2 - 4 years

ADDITIONAL CRITERIA:

• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
• Good listening skill: Must have abilities to understand others’ tone quite quickly
• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
• Must have advanced situational judgment –ability to know what is needed to satisfy the customers
• Technical competencies: basic computer skill-MS-Office, good typing skill.
• Flexibility: One should have willingness to work both shifts and on public holidays

JOB NATURE:   

• Full-Time (Shifting & Roster)

Shift- Morning 10 am to 6 pm and Evening: 12.30pm to 8:30 pm)

LUCRATIVE PACKAGE OF COMPENSATION:

Remuneration : 15000 -18000 Tk
Complementary Service  : Grooming Package fixed
Festival Bonus : 1 month full salary for two Festival (confirmed employee)
Incentive : Target and result Oriented

Instructions to Apply:

Application Deadline: 18 October 2024

Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.