JOB RESPONSIBLITIES:
- Ensure the Front Desk area is properly maintained with a view of the image of the company.
- Welcome all clients or guests into the branch office in a professional manner.
- Deal with every significant customer issues with the highest priority and professionally
- Provide excellent customer service and give precise information to the customer.
- Need to provide excellent customer service, and give precise information to the customer, ensuring customer satisfaction.
- Handle customer complaints or feedback or queries as well as provide appropriate solutions or suggestions, to ensure firmness
- Cooperate with colleagues and ensure fast support to Clients
- Support to team member to achieve the sales target through service.
- Must be needed to follow Company Policy procedure as well as service standard
- Report day-to-day activities to the Branch I/C
EDUCATION:
- Masters in any discipline from any reputed university
- English Medium background / MBA is preferred
ADDITIONAL CRITERIA:
- Minimum 3-5 years FACE TO FACE Customer Care Experience;
- Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
- Good listening skill: Must have abilities to understand others’ tone quite quickly
- Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
- Multitasking and time-management skills, with the ability to prioritize & execute tasks
- Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
- Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
- Technical competencies: basic computer skill-MS-Office, good typing skill.
- Flexibility: One should have willingness to work both shifts and on public holidays
JOB NATURE:
| Ladies |
: Full-Time (Shifting & Roster) (Morning Shift 10 am to 6 pm and Evening Shift: 12.30pm to 8 pm |
Branch |
Preferred Area for candidates screening |
Gulshan1,
Gulshan2 and Banani Branch: |
Badda, Mohakhali,Gulshan, Banani, Nodda, Vatara, Kuril, Ibrahimpur kachukhet, Agargaon, Shamoly, Mirpur, Mohammadpur, Khilkhet, Uttara, Shonkor, Tejgaon, Mohanagar |
Kakrail and
Shantinagar Branch: |
Paltan, Kakrail, Shantinagar, Shantibag, Bailyroad Eskaton, Moghbazar, Modhubag, Rampura, Banasree, Malibagh, Shahjahanpur, Basabo, Khilgaon, Manda, Mugda, Maniknagar, Motijheel, Bangshal, Jatrabari, Golapbag, Wari, Dhanmondi |
LUCRATIVE PACKAGE OF COMPENSATION:
Remuneration : Very Attractive
Complementary Service : Grooming Package fixed
Festival Bonus :1 month full salary for confirmed employee
Incentive : Target and result Oriented
Instructions to Apply:
Application Deadline: 17 October 2023
Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children. |
