Position: Sr. Executive / Executive, Customer Care - Female
(Only Ladies branches: Gulshan 1 & 2, Banani, Kakrail)

JOB RESPONSIBLITIES:

• To ensure and maintain professional etiquette
  
• To interact extensively with customers to clarify their needs with satisfaction
  
• To carry out the daily operations of the customer service
  
• To receive customer enquiries and initiates appropriate action after liaison with the respective person
  
• To deal with dissimilar types complaints and resolve with creative personality
  
• To ensure marketing tools availability and deliver the appropriate information

EDUCATION:

• Masters in any discipline from any reputed university
  
• English Medium background / MBA is preferred

ADDITIONAL CRITERIA:

• Minimum 3-5 years FACE TO FACE Customer Care Experience;
  
• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
  
• Good listening skill: Must have abilities to understand others’ tone quite quickly
  
• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation
  
• Must have the passion for winning and commitment towards bringing in the desired result
  
• Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
  
• Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
  
• Technical competencies: basic computer skill-MS-Office, good typing skill.
  
• Flexibility: One should have willingness to work both shifts and on public holidays

JOB NATURE: Ladies : Full-Time (Shifting & Roster)

LUCRATIVE PACKAGE

Application Deadline: 21 November 2021

Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.