No of position: 20
JOB RESPONSIBLITIES:
- To ensure and maintain professional etiquette
- To interact extensively with customers to clarify their needs with satisfaction
- To carry out the daily operations of the customer service
- To receive customer enquiries and initiates appropriate action after liaison with the respective person
- To deal with dissimilar types complaints and resolve with creative personality
- To ensure marketing tools availability and deliver the appropriate information
EDUCATION:
- Masters in any discipline from any reputed university
- English Medium background / MBA is preferred
ADDITIONAL CRITERIA:
- Minimum 3-5 years FACE TO FACE Customer Care Experience;
- Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
- Good listening skill: Must have abilities to understand others’ tone quite quickly
- Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
- Must have the passion for winning and commitment towards bringing in the desired result
- Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
- Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
- Technical competencies: basic computer skill-MS-Office, good typing skill.
- Flexibility: One should have willingness to work both shifts and on public holidays
JOB NATURE:
Ladies: Full-Time (Shifting & Roster)
LUCRATIVE PACKAGE
| Remuneration |
: |
Very Attractive |
| Complementary Service |
: |
Grooming Package fixede |
| Transport |
: |
Company Policy (For Ladies) |
| Festival Bonus |
: |
1 month full salary |
| Incentive |
: |
Target Oriented |
| Leave Encashment |
: |
Only for Earn leave (Every year) |
| Insurance |
: |
Hospitalization Benefit as per Company Policy (Fringe benefits) |
JOB LOCATION:
Gulshan 1 & 2, Banani, Kakrail |
