Property Care Services (PCS) is Bangladesh’s leading integrated property support Services Company. The Company has developed systems that are at the leading edge in Bangladesh. The company has been providing support services in Bangladesh since 2001 to customers’ nationwide. PCS is also present in Thailand, Malaysia, Cambodia, India and expanding throughout the Asia Pacific Region.

Position: IT Support Service Executive - Level 2

IT Support Service

All Service Levels under this Service Position shall fulfill the below requirements:

  • Responsible for maintaining Company's computer systems by providing on-site technical assistance, addressing hardware, software & network issues, resolving technical problems, and ensuring optimal system operation.
  • Service under all levels include applying IT Service Management (ITSM) principles to enhance service delivery, ensuring that processes are standardized, efficient, and aligned with business objectives.
  • Use Service Now ticketing system to manage and track support requests efficiently. Additionally, offer user support and training to ensure high levels of customer service.
  • Key performance measurements for service quality includes
    1. regular system maintenance,
    2. performance monitoring,
    3. implementing security measures.
    4. Accurate documentation of support activities
    5. Collaboration with Company IT team and other Contractor team members and vendors. Ensure compliance with company policies and stay updated with IT trends and best practices.
  • General Scope of Work or Service requires:
    1. IT Service Support
      1. IT helpdesk Service
      2. Desk side Support
      3. Break Fix & Asset Management
      4. VIP Dedicated Support
      5. Maintain inventory of the IT Assets  
    2. End User Computing
      1. Office 365 Applications (MS Office suite, One drive, SharePoint ..etc) support and Delivery
      2. Enterprise and local application support (L1)
      3. Standard GIL / Modem desktop
      4. Virtual Desktop (Citrix & AVD)
      5. Mobile Device Management
      6. End Point Protection (MD End point)  
    3. Real Time Collaboration
      1. AV system
      2. Video Conferencing
      3. IP Telephony
      4. Instant Messaging & Presence
      5. Meeting Room  
    4. End User Devices
      1. Notebook & Desktop
      2. Non-Standard Devices
      3. Mobile Devices (smartphone, Tablet)
      4. Printer
      5. Scanner
      6. Enterprise Patching
    5. Information & Record Management
      1. Enterprise Search
      2. Records Management
      3. Online Document Services 
    6. Network & Communications
      1. Provide Smart Hands support for Network Site Services (Business Network circuits and 3rd party internet)
      2. Provide hands and feet support for traditional network infrastructure — switches, routers, firewalls, wireless controllers & access points, fiber and cable
      3. Radio, sat phone
      4. IT Server/Network/Communication Room maintain

IT Support Service Executive - Level 2

Candidate will provide Senior IT Support Service, which will meet the minimum requirements in the IT Support Service Level 1 description set forth in Section 1.1 above, in addition to the following minimum requirements:

  • Level 2 IT Support Service shall be ensured with Contractor personnel having 8+ years of technical experience in desktop support or system administrator role
  • Advanced Hardware and software troubleshooting skills
  • Capable to provide best-effort support for non-standard devices
  • Troubleshooting/supporting Windows platform 10/11 (32bit and 64bit), Office365, OneDrive, Outlook, and SharePoint Online
  • Troubleshooting/supporting mobile devices (IOS and Android), Mobile Device Management (“MDM”) Console, and Intune
  • Experience on IT ticket management
  • Knowledge of the concepts and policy controls of Active Directory
  • Knowledge of Service Now and ITIL processes and documentation standards
  • Provide smart hands support for other network & telecommunications infrastructure (i.e. Coordinate with cabling contractor; Wi-Fi systems; Radio systems (VHF, UHF, 2-way, repeater, etc.)
  • Installation / maintenance / troubleshooting; battery power systems installation/ maintenance/ troubleshooting
  • Communicate technical concepts in layman's terms
  • Communicate with other support groups and third-party vendors to provide seamless support to Company
  • Adhere to Company's Change Management Process, BCP and DR Plans
  • Identify the root cause of reported incidents and perform work around as appropriate

Education

  • (Masters of Science (MSc)/ Bachelor of Science(BSc) from any reputed University.

Experience

  • Minimum of 2-5 years in similar position.
  • Good understanding of the soft services market sector. 
  • Essential: Proven track record of in Computer Science / IT support Service.

Special Requirements/Skills

  • Good communication skills in both English and Bengali.
  • Ability to work with a team to achieve set targets.
  • Should be smart, dynamic and proactive with positive thinking approach.
  • Working in Cleaning Company/ Facility Management Services will add advantage.
  • Ability to lead & develop people and ready to work under stress & pressure.

Location: Dhaka & Sylhet

Age Limit: Preferably 45 years.

Salary: Negotiable

Apply Instruction:

Qualified and interested applicant can apply for the position by sending an email along with your recent resume to basu.dev@pcs.com.bd.

or

NB: Please mention the position name as subject of your email. Only short-listed candidates will be called for interview.

Application Deadline: 31/08/2025

 Company Address
Property Care Services Bangladesh (Pvt.) Ltd.
House-07, Road-3/A, Baridhara J Block,Dhaka-1212
www.pcs.com.bd