Career Opportunity
Panjeree Publications Ltd. is a leading publishing house within the country with an excellent work environment and corporate culture. To support continuous growth, the company is inviting applications from qualified candidates for the following position:
Position
Query Management Officer -Digital Marketing
Job Location: Head Office, Shantinagar, Dhaka
Key Responsibility:
- Chat online with customers seeking assistance and recommendations for product selections
- Answer messenger queries/ calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Handle Customer queries and complaints meeting the service level standard
- Receiving orders via Facebook Messenger, Comments, Website, Hotline (Mobile Call) and other sources of communication
- Processing Orders via Courier Services and providing feedbacks/ instructions to the courier services as and when required
- Verify data and correct data where necessary
- Identifying customers' needs and recommending new content. Ability to communicate promotional activities and campaigns to prospective customers
- Handling of all post-sale sservices provided to clients to ensure customer satisfaction
- Submitting periodic reports to management on all after sales activities
- Identify customer needs, clarify information and provide solutions
- Perform every call actively to solve client's problems
- Report time to time to Supervisor for complicated issues
- Any other task assigned by the Supervisor
Requirements
Experience: At least 1 year(s) experience in ecommerce at any reputable company/ organization.
Education : At least Bachelor degree in any discipline.
Additional Requirements:
- The applicants should have knowledge in the following business area(s): E-commerce, Technology
- Good Knowledge in social media and able to manage related stuff. Understanding the Rules of social media for writing/ texts
- Must be proficient in MS 'Excel', MS 'Word', Google Docs, Google Sheets and internet-based applications
- Should have a good typing speed at the same time maintaining accuracy
- Strong command over the English (written) and Bangla (writing and spoken)
- Sound knowledge of social media is an advantage
- Excellent grammar, punctuation and proofreading skills
Salary/Benefits
Tk.12,000 -15,000 monthly.
Apply Online or Send your updated resume with photo to jobs@panjeree.net within March 10, 2021. Please mention name of the position on email subject line.