Customer Care Executive

Vacancy: 10
Job Context
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities
  • Job Responsibilities and Duties:
  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned
Employment Status: Full-Time
  • Work at office
Educational Requirements
  • H.S.C or Graduated from any University
  • Skills Required: Call Center, Consumer Durables-Sales & Marketing, FMCG Sales & Marketing
Experience Requirements
  • At least 1 year(s)
  • The applicants should have experience in the following business area(s): FMCG Sales & Marketing
  • Fresher’s are also encouraged to apply.
Additional Requirements
  • Age 18 to 35 years
  • Only females are allowed to apply
  • Effective communication skills
  • Positive service mindset with helping attitude
  • Ability to work under pressure
  • Basic computer literacy and knowledge in office application
  • Should have the mind to work in shifting basis.
Job Location: Dhaka
Salary: Negotiable
Compensation & Other Benefits: As per company policy

Interested candidate please apply through

Application Deadline: 22nd June 2021