Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have experience managing a team to deliver globally distributed IT services in sometimes challenging environments?

Can you manage budgets and capacity; influencing senior stakeholders to make decisions essential for service operations?

Can you solve complex problems and prioritise workflow to meet tight deadlines?

If the answer is yes, then we would like to hear from you.

The role:

Oxfam GB is looking for an experienced Service Operations Manager within our Asia region to plan and manage information technology (IT) activities. This involves leading a regional service desk and matrix management of IT staff across the region.

The role is heavily involved in stakeholder relationships, with a goal to exceed customer expectations and meet defined service level agreements (SLAs). The team is also part of a global service delivery, maintaining “follow the sun” IT support for colleagues in the Africa, MENA and the UK.

The role can be based in any country within the Asia region where Oxfam GB has a presence and can host staff in the following locations: Bangladesh, Nepal, and the Philippines.

What we are looking for:

Oxfam seeks a candidate who cares about Oxfam's mission towards a just & sustainable world without poverty and is personally aligned to our feminist principles and values of empowerment, accountability, and inclusion in all you do.

An ideal candidate for the role will also be / have:

• Fluent in English; both spoken and written to business grade.
• Experience in managing and working effectively in a changing IT services environment
• Experience managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces
• Substantial experience in the following:
• ITIL processes (incident, problem, availability, capacity etc)
• Cost management and budget support.
• Service quality and continual measurement
• Staff management & team building
• Supplier management

Key Attributes:

• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
• Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

We offer:

This role will give you an opportunity to make a difference at Oxfam to act as key contributor to our Technology, Transformation and International Operations (TTIO) team to work with a group of passionate people who are specialists in their fields. At Oxfam, we believe that every aspect of our work can lead to a positive outcome. If you have the same opinion, together with the ability to meet the challenges involved, this role offers scope for immense personal fulfilment – as well as outstanding opportunities to develop your career.

Oxfam is committed to providing a fair compensation package and to providing a flexible, supportive, working environment. From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching, and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Location: Bangladesh, Nepal and the Philippines (hybrid working possible with base of operations within country head office).

Job type: Fixed Term, Contractual.

Salary & Benefits: as per Oxfam National C1 pay band, starting annual salary for this role is BDT 2,918,255.00 (13 months) with other benefits e.g., medical for self, spouse and children, contributory provident fund, gratuity, leave, life insurance, mobile allowance, and other admissible benefits as per the organizational policy. For highly competent & experienced candidates the salary can be negotiable.

How to apply:

Please upload an up-to-date CV and a covering letter, clearly explaining your suitability against the essential criteria in the job profile. 

• Go to, for external applicants: https://jobs.oxfam.org.uk
• Go to, for internal applicants: https://jobs.oxfam.org.uk/internal
• Search for the vacancy using the reference number 2171 or the Vacancy name “Manager, Service Operations: Asia” complete the online application process.
• Ensure you submit your application before midnight (GMT) on the closing date. Unless a different time is specified in the advert.

APPLICATION DEADLINE: 02 February 2025

Note:

• We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.
• All offers of employment will be subject to satisfactory references, pre-employment medical checks and appropriate safeguarding and counter fraud check, which can include criminal records and terrorism finance checks .Oxfam International Secretariat also participates in the Inter Agency Misconduct Disclosure Scheme.  
• In line with this Scheme, if a job applicant has been employed by another member of the scheme, we will request information from that organization about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
• Applying for positions with Oxfam in Bangladesh does not incur any costs. Any request for payment from parties pretending as Oxfam in Bangladesh should be considered fraudulent.
• Any kind of persuasion in the recruitment process is highly discouraged and any attempt of persuasion will be considered as a disqualification.
• Kindly note that only shortlisted candidates will be contacted.

About Us

Oxfam is a global movement of people working together to end the injustice of poverty.

That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

We are an international confederation of 20 organizations (affiliates) plus the Oxfam International Secretariat, working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

All our work is led by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.

Our commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.