Technology Operations Manager
………………………………….……………………………………………………………………………
JOB TYPE: Full Time
NUMBER OF VACANCIES: 1
LOCATION: Dhaka, Bangladesh
TEAM: Technology / Product
SALARY: Competitive based on experience

WHO WE ARE

Noora Health’s mission is to improve health outcomes and save lives by empowering family caregivers with the skills they need to care for their loved ones, making them an integral part of healthcare delivery.

Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care - the patient’s own family. By turning these worried family members into skilled caregivers, we make family members an important pathway to healthcare delivery and reduce preventable patient complications. With the support of six state governments in India, the Government of Bangladesh, and large private hospital systems, we have trained over 1.7 million patients and family members across 327 health facilities. In a cohort of patients, our program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 54% - 56%.

We were honored to have our work recently highlighted on Stanford Social Impact Review’s Uncharted Ground podcast on ‘The Healing Force of Family.’  Additionally, Noora Health was selected by the World Economic Forum (WEF) as one of India’s ‘Top 50 COVID-19 Last Mile Responders’ (2021), was a winner of WEF’s UpLink platform’s ‘COVID Social Justice Challenge’ (2020), was selected as a ‘Best Practice’ by India’s Ministry of Health at the National Summit on Innovations in Public Health (2019), and was featured in Fast Company’s list of top 50 Most Innovative Companies in the World (2016).

Noora Health has been supported by many large philanthropic foundations including Mulago, Draper Richards Kaplan, Echoing Green, and Jasmine Social Investments, among others.

For more information:

At Noora Health, we value diversity. Diversity includes but is not limited to gender identity, caste, religious practice, sexual orientation, ability, among many others. We encourage people from all backgrounds to apply for positions at Noora Health

WHAT YOU WILL DO|

  • Relationship management and issue resolution for all the tech platforms that Noora Health uses internally, including but not limited to:
    • Invoice and payment management of the various platforms
    • Scouting and interacting with vendors for any potential new platforms as needed for new projects
    • Configuration / Setup of any platform so that it can be used internally. eg. IVRS setup, Turn integration etc.
    • Point person for new requirements / support relating to any of our tech platforms: this will include communicating about challenges faced by the team, understanding new features when released and how it impacts us etc.
    • Understanding any new govt guidelines relating to our platforms and keeping the team informed about its impact
    • Suggest new platforms that can be used to improve our products and internal processes
    • Maintaining and keeping the need-based reports up to date that are generated from various platforms such as Turn.io, IVRS Dashboard etc.
  • Internal Stakeholder Management and Monitoring Support
    • Work on setting up internal processes to make things more streamlined between Product, Design and Implementation team
    • Collaborate with multiple stakeholders (potentially from different teams) to resolve any issues relating to our technology-based services
    • Support monitoring of the multiple technology-based services

WHAT WE ARE LOOKING FOR

  • Bachelor's degree, or any equivalent
  • 2-3+ years of experience working in tech and project management is preferred
  • Sound knowledge of contemporary technologies (like Excel, Google Sheets, Slack etc.)
  • Keen interest in exploring new tools and technologies, along with innovative ways to use them
  • Quick learner, able to pick up new information relatively easily
  • Good project management skills
  • Strong ownership skills and self-motivated
  • Strong communication skills

………………………………….……………………………………………………………………………

HOW TO APPLY

Email the following materials with the subject line Technology Operations Manager to hr.bangladesh@noorahealth.org and cc: people@noorahealth.org to apply

  • A one-page cover letter describing your interest in the position and background.
  • Please include your current and expected salary in the cover letter.
  • An updated resume, including languages spoken and relevant experiences.
  • The deadline of submission of applications is 25 September 2022

Application Deadline: 25 September 2022