Training - Community Manager
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JOB TYPE: Full-time

LOCATION: Anywhere in Bangladesh

EXPERIENCE: 6 - 8 years

WHO WE ARE

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With the support of six state governments in India, the Government of Bangladesh, and large private hospital systems, Noora Health has trained more than two million caregivers across 329 facilities. In a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

JOB DESCRIPTION

Under Noora Health’s Care Companion Program (CCP), more than 5000 healthcare providers (mostly the nurses) have been trained and this number continues to grow. As a Training Community Manager you are entitled to engage, motivate, encourage and build capacity of these members. You do this through organizing in-person activities, virtual meetings, creating learning modules which could be pushed through Care Companion App etc. You are responsible for bringing these people to the virtual community and facilitate sharing and learning from each other. You will be responsible for organizing an annual event called TEACH summit dedicated to these people. Also, occasionally, when time demands, support the training team in any way possible.

EXPECTATIONS

  • Experience of 6 - 8 years.
  • Ability to fit in and be a team player with excellent communication skills
  • Be an independent and creative thinker able to take projects through start to finish
  • Experience of handling LMS/CMS platforms
  • Understand the basics of mobile application
  • Extensive knowledge on smartphone usage
  • Experience of organizing workshops, conferences and events participated by at least 300 people
  • Experience of handling social media platforms, create communities and be able to share and follow-up on contents
  • Diplomacy, humility, confidence are all important traits
  • Ability to innovate to handle challenges
  • Willing to travel to remote places within the country and abroad when required
  • Ability to travel 40-50% within the country in each month
  • Ability to work with the team in the organization and build a great rapport with the healthcare providers

SKILLS REQUIRED

  • Understand the universe of healthcare providers and empathize with them
  • Able to build learning modules
  • Experience of virtual training and virtual technologies
  • Basic computer skills- email, G-drive, windows office, handling accessories like projectors, speakers etc.
  • Good communication and interpersonal skills
  • Confident leadership skills necessary to create and manage communities of healthcare providers
  • Ability identifying the gaps and challenges in the community engagement and be able to workshop them with the internal team

ROLES AND RESPONSIBILITIES

  • Report to the Training Lead in Bangladesh
  • Handle Care Companion mobile app
  • Create the community of CCP trainers and engage them
  • Create and push online learning modules
  • Executing activities that motivate and encourage CCP trainers
  • Conduct field visits to identify the gaps and challenges among the CCP trainers. Share the field learnings with Noora Health team
  • Take-up projects related to capacity building of the CCP trainers
  • Support the training team in designing and development of booster, refresher and CME training
  • Plan, organize and execute TEACH (Teaching Empowering and Activating Caregivers at Home) summit and similar workshops, conferences etc. for the CCP trainers
  • Write concept notes, prepare project plans and documentation of work
  • Work closely with Bangladesh Program Delivery team
  • Bridging between Shared and Country program delivery teams

QUALIFICATIONS

  • Bachelor degrees- Medical Sciences / Nursing / Public Health
  • Master degrees- Nursing / Public Health / Social Sciences and Development Studies
  • Experience of working in the hospital or public health is a must
  • Must be fluent to read/write/speak in English & Bangla. Knowledge of other languages will be an added advantage

HOW TO APPLY

Email the following materials with the subject line Training-Community Manager/BD to hr.bangladesh@noorahealth.org to apply

  • A one-page cover letter describing your interest in the position and background, present and expected salary.
  • An updated resume, which includes languages spoken and relevant experiences
  • Some samples of your work [2+ would be nice] and portfolio
  • At least 2 references from the current workplace

Please be advised that:

  • Only shortlisted candidates will be contacted.
  • Candidates will be automatically disqualified if they try to contact any Noora Health Personnel.

The Application deadline is February 28, 2023.