Key Role:

• Responsible for the achievement of overall targets set up for the specific Clinic.
• Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service-related standards/policies/procedures.
• Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
• Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
• Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
• Support field team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed KPIs.
• Facilitate networking with local private practitioners, pharmacists, NGOs, and any other potential agencies to achieve expected KPIs.
• Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
• Conduct monthly reviews of performance against the business plan, and especially the KPIs – discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance
• Monitor stock and usage of medicine, co-ordinate purchasing in accordance with clinic needs, ensure records are maintained in accordance with regulation and policy

Key Requirements:

• 5 years’ experience in managing the overall operations of business units, branches. Experience in the field of health care/ Clinic/Hospital business will be given preference.
• Masters in any discipline. MPH/MBA will be preferred. Diploma in Hospital Management would be added value.
• Team player, excellent interpersonal & communication skill, analytical skills, self- organizing capacity. Open to ideas and contributions from others.
• Candidate who has valid driving license and can drive motorcycle will be added value.

Salary and Benefits:

• Competitive salary & benefit packages will be offered for deserving candidate as per policy.