Key Role:

• Responsible for the achievement of overall targets set up the organization for the specific Clinic.
• Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.
• Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
• Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
• Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
• Report all incidents to the head office concerned persons in appropriate time and cooperate the investigation to close up the incident report & implement the action plans accordingly.
• Guide and support field team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed Key Performance Indicator (KPIs).
• Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
• Conduct monthly reviews of performance against the business plan, and especially the KPIs – discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance

Key Requirements:

• Masters in any discipline. MPH/MBA will be preferred.
• At least 5 years’ experience in managing the overall operations of social/commercial business units, branches. Experience in the field of health care/ Clinic/Hospital operation will be given preference.
• Team player, excellent interpersonal & communication skill with leadership capability, analytical skills, self- organizing capacity. Open to ideas and positive attitude to contribute.
• Candidate who has valid driving license and can drive motorcycle will be an added value.

Salary and Benefits:

• Competitive salary & benefit packages will be offered for deserving candidate as per policy.