mPower is a pioneer and global leader in “Development Intelligence”, business intelligence for the social development in government and non-government sectors. If you are passionate about changing the world and improving the lives of millions of poor and disadvantaged people of the world combining both creativity & cutting-edge technology, apply for our Software Support Engineer vacancy.

Software Support Engineer

No. of Vacancies: 1
Job Nature: Full-time
Salary Range: Negotiable based on the experience and skillset of the candidate.
Duty Station: Office of Department of Livestock Services (DLS), Khamarbari, Dhaka

Job Description:

We are looking for a skilled and dedicated Software Support Engineer to join our team. In this role, you will be responsible for providing software support, engaging with clients to understand their concerns, and delivering effective solutions. You will also play an active role in troubleshooting and analyzing software issues to ensure optimal performance.

Job Responsibilities:

  • Provide technical support and guidance to clients, addressing their software-related queries and issues.
  • Debug and troubleshoot software problems to ensure smooth operation and minimal downtime both in DLS headquarter and field offices.
  • Collaborate with the development team to resolve complex issues and improve software performance.
  • Maintain and update technical documentation to keep all stakeholders informed.
  • Monitor and analyze system performance to identify potential issues and implement preventive measures.
  • Assist in software deployment and configuration to meet client requirements and expectations.
  • Train and mentor junior support engineers to enhance the overall technical support capability.
  • Stay updated with the latest industry trends and technologies to provide innovative support solutions.
  • Extensive field visit according to necessity and schedule of the headquarter.

Educational Requirements:

  • B.Sc in Computer Science & Engineering from a reputed university.
  • Master’s degree in Computer Science/Engineering from a reputed institution will be an added advantage.

Experience Requirements:

  • Minimum 1+ years of experience in software development.

Required Skills:

  • Proficiency in software debugging, with a strong ability to identify and fix errors effectively.
  • Strong knowledge of SQL for database management and data manipulation.
  • Exceptional problem-solving skills to analyze issues and develop efficient solutions.
  • Excellent communication skills, both written and verbal, to interact with clients and team members clearly and professionally.
  • Hands-on experience with dJango framework to support our software solutions.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Experience in customer service, ensuring client satisfaction by addressing and resolving their software-related issues promptly.

Benefits:

  • Two festival bonuses
  • Contributory Provident Fund
  • Gratuity
  • Group Life Insurance
  • Health Insurance for employee and dependents (Both IPD & OPD)
  • Leave Encashment/ Carry Forward Facility

Application Instructions

Application Deadline: 18 January, 2025

*Candidates are encouraged to apply as soon as possible. We will be conducting several interview sessions before the application deadline and as soon as we find a suitable candidate, we will select that candidate and move on ahead with that individual. mPower aims to attract and select a diverse workforce ensuring equal opportunity to everyone. Qualified female candidates are encouraged to apply.

mPower provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. mPower promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of mPower's workforce.

Disclaimer:

Selection and appointment may be subject to background and reference checks, medical clearance, and other administrative requirements.

mPower does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank account