Labaid Group, the largest healthcare brand in Bangladesh, looking for experienced, qualified leader(s) for immediate appointment:

Position: General Manager, Call Center Operations, Labaid Hospitals & Diagnostics

Job Responsibilities:

• Build, train and develop a strong Call Center team (both in- & out- bound);
• Implement “Single Hotline (10606)” strategy by analyzing and upgrading call center technology & processes for optimum result;
• Design outbound campaigns and up-sell/cross-sell of services with the aim of acquiring/retaining customers - achieve conversion/ ROI targets;
• Regular auditing to ensure smooth & personalized customer experience;
• Analyze call center data and prepare reports for Labaid management;
• Develop monthly, quarterly and annual call center goals and action plans.

Qualifications (Minimum level):

• Minimum 10 years of Contact Center experience (min. 05 years in leadership role) with large Call Center, BPO, Telecom or Service companies;
• Project experience with clear understanding about Call Center technologies expected;
• Bachelor degree with MBA from a reputed institution;
• Excellent communication skills with proficiency in both English and Bengali;
• Strong leadership and analytical skills;
• Proficiency in Microsoft Office packages (Excel, Word, PowerPoint, Outlook).

 
Age: Below 48 years

Job Location: Dhanmondi, Dhaka 

Read Before Apply

Only non-smokers should apply
Only short-listed candidates will be called for interview.

Apply Instruction

not later than August 15, 2022