Labaid is the leading healthcare brand in Bangladesh. We are inviting applications from experienced professionals for following full-time position

Position: Head of Front Desk - Labaid Group

Job Description / Responsibility:

• To ensure hassle-free customer service associated with the flow of service of indoor & outdoor patients;
•  Supervisory role play in almost every customer service point of the hospitals when and where it is required in the inpatient/outpatient area;
• Deals patients complaints and provide solutions according to proper guideline of the organization escalate superiors issue to as necessary;
• Act as point of liaison with other hospital departments into carry out patients' service excellence;
• Ensure presence at relevant point of customer services at proper time and schedule;
• Any other responsibilities given by the Management;

Education, Experience and Skills Required :

• Master’s degree in any discipline from a reputed University/Institute;
• Minimum 8 years of experience in reputed hospital or customer service industry/5-Star hotel;
• Functional proficiency (reading, writing, and speaking) in both English and Bengali.
• Should have hands-on knowledge of computerized information systems 

Age should be below 45 years

General Conditions:

• Attractive compensation will be offered to the deserving candidate
• Job Location will be at Dhanmondi, Dhaka
• Duty day/night/on call duty     

Only non-smokers should apply
Only short-listed candidates will be called for interview

“Apply Online” no later than August 6, 2021