Labaid Cancer Hospital and Super Speciality Center, a concern of Labaid Group is the only multi-disciplinary super-specialty tertiary care hospital in Bangladesh, confidently providing comprehensive health care with the latest medical, surgical and diagnostic facilities. These services are provided by expert medical professionals, skilled nurses and technologists using state-of-the-art technology. surgical and diagnostic facilities. Today Labaid is one of the leading group of companies in the country which includes business of Health care, Pharmaceuticals, Financial Institute, University & Agro etc. Excellence through innovation is the central concept of our vision. We are looking for a competent person for the following position.

Position: Customer Relationship Manager (Management Trainee)

Job Responsibilities:

  • Learn various staff functions, including operations, management viewpoints, and company policies and practices affecting each phase of business.
  • Observe experienced employee work to acquire knowledge of methods, procedures, and standards required for performing the departmental duties.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Managing customer complains; identify need gaps and taking initiatives to solve issues.
  • Increasing brand awareness for the company within the community.
  • Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
  • Excellent problem solving and conflict resolution skills in order to resolve conflicts and problems.
  • Excellent interpersonal skills in order to maintain and excellent rapport with customers and co-workers.
  • Adhering to high ethical and professional standards complying with all applicable laws and regulations for the industry.
  • Assist to establish employee engagement and employer branding activities across the organization throughout the year.
  • Assist to develop different policies, procedures to expedite project works under changing circumstances.
  • Facilitate a comfortable and delightful experience for patients and visitors.
  • Ensure VIP and patient care services as stated by the management.
  • Providing excellent Customer service as per hospital standards.

Educational Requirements

  • BBA/MBA or Graduation in any business discipline from any recognized university
  • Preferable University: BRAC, NSU, State University of Bangladesh (SUB), AIUB, EWU, SUB, IUB, BUP

Experience Requirements

  • Must have excellent presentation skills and good personality
  • Fresh graduates are highly encouraged to apply.
  • Experience in Hotel Hospitality department will be given Preference.

Additional Job Requirements

  • Competence to build and effectively manage interpersonal relationships at all levels of the company.   
  • Excellent oral & Written communication skills with strong command in MS Excel & MS Word
  • Ability to remain, objective and professional in challenging situations.
  • Ability to work in fast paced work environment both independently and in a group.

Benefits: Attractive salary and benefits will be offered to the deserving candidate

Curious? To learn more about us and the work we do, visit https://labaidcancer.com/

Labaid Cancer Hospital and Super Speciality Centre Ltd.
26 Green Road, Dhanmondi, Dhaka-1205

Application Deadline: September 10 ,2022