Vacancy: N/A

Job Context

Irving Aviation Ltd. has been recently awarded GSA of a major international airline that operates to over 200 destinations worldwide. We are seeking dynamic and experienced individuals to join our General Sales Agent (GSA) team in Dhaka, Bangladesh.

Job Responsibilities

• Verifying travel documents (Passport, Visa, Ticket and other documents).
• Assisting passengers with check-in procedures and issue boarding pass, baggage tag.
• Ensure safety standards & following safety protocols.
• Ensure special service provided for the entitled passengers (VIP,WCHR,MEDA etc.)
• Assisting passengers at boarding gates and ensure on-time boarding process competition.
• Providing necessary information about boarding procedures.
• Coordinating ground handling activities and ensure required service provided.
• Ensuring GSE support to smooth and on time flight operation.
• Ensuring proper offloading, loading, fueling, catering, and cleaning of aircraft.
• Ensure arrival service including proper baggage claim handling and baggage tag checking at baggage belt.

Employment Status: Full-time

Workplace

• Hazrat Shahjalal International Airport

Educational Requirements

• Bachelor degree in any discipline

Additional Requirements

• Min 30 years

Job Location: Dhaka

Compensation & Other Benefits

• Mobile bill
• Festival Bonus: 2

Experience Requirements

• Degree level education desirable, relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
• Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.
• Minimum 5 - 7 years’ experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
• Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
• Experience in airlines operating flight to Chinese destination will be given preference.