Career Opportunity with International Rescue Committee

Senior IT Manager


Country
:
Bangladesh
Work Location
:

IRC-Bangladesh, Cox’s Bazar Office with visits to field offices as needed

Job Title
:
Senior IT Manager
Reporting To
:

Deputy Director of Operations

Department
:
Operations  
Expected Start Date
:
At Earliest
Contract length
:

One Year (with possibility of extension subject to funding, program needs and performance of incumbent)

Remuneration Package
:
Competitive Base Pay With Fringe Benefits (Health and Group Life Insurance + Bonus+ Leaves Entitlements + Housing Allowance + Gratuity) As per IRC National Pay Scale in Bangladesh

Program Brief

Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The IRC has been present in Bangladesh since 2017 and obtained registration with the NGOAB in March 2018. Since the IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence and child protection. Recently IRC has also introduced two new programs: Protection Rule of Law (PRoL) and Education. Through 2018, the IRC’s response strategy will primarily target Rohingya refugees in Cox’s Bazar, while meeting the significant needs in both refugee and host populations, as already existing vulnerabilities are compounded with cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC will grow over time its geographic coverage within Cox’s bazar and to other parts of the country, thus expand its’ networks and partnerships around emergency preparedness and response work, reach beyond the Rohingya refugees, also targeting the vulnerable host groups in Cox’s Bazar and other parts of Bangladesh.

Purpose

The Senior IT Manager will be the lead IT person in the Country, ensuring IT Service management for desktop support to end users, Network configurations and Server system administration, end users applications installations, mobile devices configurations, installation and configuration of network printers and other computers peripherals and local domain management. He will also be the focal point for all Country and HQ led IT projects in the Country. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT Lead is vital.


Major Responsibilities

  • Work in collaboration with the Regional IT Lead and the DDO to manage information technology and computers systems in all offices where IRC operates in the Country Program
  • Interact with all business units in the Country Program, including the Programs department, the Operations units and field offices to ensure understanding of business needs and ensure that efficient support is delivered
  • Work with and coordinate the tasks of other field office IT staff members to ensure timely delivery of IT project activities and resolution of IT issues
  • Conduct meaningful training sessions to ensure that staff members possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC including the roll out of the ERP system
  • Manage installation, configuration, maintenance, repair, security and IT documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment following IT standards and procedures
  • In consultation with the Regional IT Lead, champion IT projects initiated by IRC HQ/IT. Test and evaluate new technologies that will improve IT support processes in country and region;
  • Work with the Regional IT Lead, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are connected to Internet at all times and that all users are connected to the LAN and have access to Internet
  • Work with the Country/Regional IT Lead and the IRC Network Operations Center (NOC) to deploy and maintain Servers and Active Directory and domain services at the Country level, including management of AD computers and users’ accounts, DNS, DHCP, centralized computers updating and patching and GPO management
  • Manage vendors’ contracts and agreements, and follow up on timely payment of vendors’ bills with relevant IRC departments. Participate in tender processes and vendors’ evaluation and selections by providing IT specifications that follow IRC IT Standard
  • Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy
  • Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
  • Continually research the local Bangladesh market to ensure that IRC gets the best quality product in-line with IRC standards, feedback to be given to supply chain to ensure supplier files are developed and updated for IT suppliers
  • Perform other duties as directed by the Deputy Director of Operations

Requirements

  • At least 5 years’ experience in IT Service Management
  • Excellent proficiency in supporting industry standard IT infrastructure and applications
  • Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
  • Experience in Virtualization technologies using VMware
  • Background in networking technologies using Cisco and/or Cyberoam
  • Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
  • Familiarity in server and endpoint updating and patching methodologies
  • Good technical writing/documentation skills
  • Experience in providing support in an environment that implements ERP is an advantage
  • Ability to work harmoniously with other staff members in cross cultural contexts
  • Excellent verbal communication and report-writing skills with the ability to convey information effectively in English
  • Customer & client centered and service oriented mind & attitude, and ability to work under stress and carefully carry out instructions
  • Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution

SPECIFIC EDUCATIONAL QUALIFICATION

Degree

Concentration / Major

Bachelor’s and/or Master’s Degree

Computer Science & Engineering and/or equivalent in relevant field.



Certification

A+, CCNA, ITIL, PMP, MCSE or similar certifications preferred

 

 

How to apply:

Application Deadline: September 25, 2019

About Us:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Standard of Professional Conduct:
IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality & Equal Opportunity General Statement:
We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?