Career Opportunity with International Rescue Committee
Information Officer

  
Country: Bangladesh
Job Title: Information Officer
Department: Protection & Rule of Law (PRoL)
Contract length: Till 30th June 2025 (with possibility of extension subject to funding, program needs and performance of incumbent)
Work Location: Camp 1W, Ukhiya, Cox’s Bazar
Reporting to: Editorial Manager
Expected Start Date: At Earliest
Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Program Brief

Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed, and developing states. In this capacity, we work to restore safety, dignity, and hope to millions who are uprooted, struggling to endure, and wishing to advance on a path of development.

The IRC has been present in Bangladesh since 2017 and obtained registration with the NGO Affairs Bureau in March 2018. Since the IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence, child protection, Protection Rule of Law (PROL), Education and Economic Recovery and Development program.  IRC will continue working in both the camps and host community; while meeting the significant needs of both refugee and host populations, as already existing vulnerabilities are compounded with cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC will grow over time its geographic coverage within Cox’s Bazar and to other parts of the country, thus expanding its’ networks and partnerships around emergency preparedness and response work, reaching beyond the Rohingya refugees, also targeting the vulnerable host groups in Cox’s Bazar, Chittagong and Southern part of Bangladesh.

Signpost is an innovative two-way communication initiative providing the humanitarian community with information hubs to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information.
Signpost programming will take a holistic approach to address information needs in Ukhiya, and Teknaf. Signpost is a useful information resource for people in need, it fosters more in-depth community engagement, more trust, and, most importantly, more utility for its users.
Signpost instances use information hubs located within communities to communicate directly with refugees and asylum-seekers to listen to their questions and provide information, through frontline staff using a digital platform that provides updated articles and service maps as a basis of information.
IRC is seeking an Officer to be based in Ukhiya and Teknaf under the direct supervision of the Senior Signpost. The Officer will be responsible for communicating directly with Signpost users daily, replying to comments, messages, and questions.
Major Responsibilities

Key Responsibilities

  • Reply to questions received at the information hubs with the help of a digital platform (containing articles and service maps) and Communication with Communities guidelines.
  • Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
  • Provide Feedback on (and translate into English if required) representative and noteworthy questions and feedback and write an analysis of the day’s communications (including responses to individual questions, trends in conversation and information gaps).
  • Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Collaborate with Editorial team and the frontline staff team to develop thorough, well-researched answers.
  • Analyze information gaps amongst refugee populations to feed into future content creation.
  • Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
  • Any other duties as assigned by the supervisor.
Requirements
  • Minimum of 2 years of professional experience working ideally with refugees or displaced people in protection or a related field.
  • Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
  • An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all answers are accurate
  • Strong organizational and time-management skills; proven ability to prioritize and deliver on time
  • Strong analytic problem-solving skills
  • Ability to work both independently and in a dynamic, cross-functional team
  • Demonstrated ability to work effectively with stakeholders at all levels
  • A great teammate.
  • Fantastic attention to detail.
  • Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, and Microsoft Office suite and Google docs.    

Language preference

  • Good communications skills both verbal and written in English and Bengali
  • People who have sound knowledge in Chittagonian dialect and culture will get preference.
Specific Educational Qualification
  • Bachelor’s degree in social work or related field or advanced relevant technical knowledge (e.g.  media, journalism, communication).
Certification
  • N/A

How to Apply: https://careers.rescue.org/us/en/job/req56809/Information-Officer

Application Deadline: January 7, 2025

Standard of Professional Conduct:
The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion:
The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all people are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.