Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.

As part of US Refugee Resettlement processing, Cultural Orientation (CO) is an essential phase where refugees are given an orientation (between one and five days) to assist them in their adjustment and integration into life in the U.S. Some areas covered during these classes include education, housing, US law, healthcare services, employment and money management, and US laws. Each training session is tailored to a specific refugee population and its demographics. The CO team is responsible for delivering classes and carrying out any administrative and support activities required by the orientation program. See: https://coresourceexchange.org/about-cultural-orientation/ for more information about CO.
The Cultural Orientation (CO) Program Officer is responsible for assisting the Bangladesh CO team in meeting daily scheduling and administrative support needs. The CO Program Officer leads the monitoring of quality control checks of CO-related data in order to create and maintain CO schedules, call lists, classroom attendance sheets, and related documents for the provision of CO classes to Bangladesh departures. This position will also liaise with CO staff in Thailand and Malaysia, CO & Training Coordinator, IRC Supply Chain and Finance departments as appropriate, and report to the CO Manager in Bangladesh. This position requires domestic travel.

• Oversee the scheduling of CO staff in all Bangladesh locations including classroom utilization, staff and refugee staff worker allocation and meal orders, in close coordination with the CO Manager, Senior CO Trainers, and CO & Training Coordinator
• Ensure the accurate maintenance of START (a State Department–managed system that supports the arrival and resettlement of refugees through technology) database records including CO scheduling, list generation, post-CO data entry and perform quality control checks regularly
• Maintain electronic administrative records related to CO activities including class schedules, call lists, attendance records, and other related documents;
• Communicate and work effectively and cooperatively with partner agencies including the UNHCR, IOM, NGOs, and others as appropriate;
• Assist in preparing statistical reports and narrative program reports for submission to the CO & Training Coordinator on a monthly and ad hoc basis, and ensure other CO monthly reports are sent to internal partners;
• Maintain appropriate stock of all CO materials and keep updated material inventory records on a monthly basis;
• Support the CO team with tasks related to administration and finance;
• Opportunity to conduct CO training sessions; in-person and virtual CO for adults, children, and youth as required if the employee is interested
• Maintain a current understanding of the overall U.S. Refugee Admissions Program and resettlement issues related to CO;
• Perform other duties as assigned.

• At least 2 (two) years of relevant professional experience.
• Experience in scheduling and general administrative duties is desirable.
• Work experience in refugee resettlement processing is a plus.
• Excellent communication and interpersonal skills
• Ability to work effectively with colleagues and partners in a cross-cultural, multi-disciplinary environment.
• Strong organizational skills with the ability to juggle multiple tasks, work independently, set priorities, effectively manage time and meet multiple deadlines.
• High degree of flexibility and the ability to work well under pressure in a fast-paced team environment.
• Fluency in English is required; other languages such as Rohingya are desirable.
• Proficiency in database management, Microsoft Office programs, particularly Excel and Outlook

• Bachelor’s degree required in relevant field i.e. Business Admin/Finance/HR/Office Management or equivalent

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