CUSTOMER SERVICE & DOCUMENTATION (Executive / Sr. Executive) |
Iport Logistics Limited, a concern of Impress Group, plans to recruit the bright and dynamic personnel.
Gender Preference: Male/Female
Number of Positions: 2
Job Description / Responsibilities
- Documentation Management: Oversee all aspects of international sea and air freight documentation.
- Booking Processing: Receive and manage bookings from shippers and importers, ensuring timely arrangements that meet consignee requirements.
- Carrier Coordination: Handle booking processes with various carriers using online platforms for efficient operations.
- Document Preparation: Process and prepare essential shipping documents, including Shipping Orders, HBL, Shipment Advises, Debit Notes, and Credit Notes.
- B/L Submission: B/L process, submitting drafts to different carriers and ensuring accuracy before finalization.
- Regulatory Compliance: File necessary documentation, submit EGM/IGM based on shipment needs.
- Pre-Alert Notifications: Communicate pre-alerts to buyers and agents about upcoming shipments.
- Original BL Handling: Generate and surrender original B/L to shippers, ensuring all documentation is accurately processed.
- Tracking Monitoring: Keep track of container information and mother vessel connections, updating vendors on any changes as needed.
- Information Distribution: Provide shippers with necessary information, including scanned copies of original documents and tracking details.
- Client Communication: Maintain effective communication with consignees, customers, and vendors to facilitate smooth operations.
- Customer Support: Prioritize customer satisfaction by addressing inquiries through calls and emails, adhering to established guidelines.
- Record Keeping: Organize and maintain records in compliance with company procedures.
- Rate Negotiation: Negotiate shipping rates with carriers and keep the sales team updated.
- Additional Support: Perform other tasks as assigned by management to enhance overall operations.
Nature of Employment:
Full-time
Educational Background:
Master's degree in any field.
Professional Experience:
- A minimum of 3 to 5 years in the freight forwarding sector, with in-depth knowledge of sea freight customer service and documentation.
- Only candidates with directly relevant experience in the freight forwarding industry will be considered for an interview.
Key Skills and Attributes
- Ability to identify and resolve issues promptly, demonstrating a sense of urgency and effective prioritization of tasks and resources.
- Proactive, trustworthy, self-motivated, and focused on career growth.
- Strong multitasking abilities along with exceptional communication, supervisory, and customer service skills.
- Proficient in computer applications.
- Excellent communication capabilities.
- Commitment to integrity, loyalty, and dedication.
Workplace:
Dhaka, Shantinagar.
Compensation Package (Salary Range):
Negotiable (Attractive packages will be offered to deserving candidates).
Additional Benefits:
As per company policy.
Application Requirement
Please apply only if you have experience in the freight forwarding industry.
Email: logistics4@iportlogistics.com; info@iportlogistics.com;
OR
Web: www.iportlogistics.com
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