Iport Logistics Limited
a concern of Impress Group
 
CUSTOMER SERVICE & DOCUMENTATION (Executive / Sr. Executive)

Iport Logistics Limited, a concern of Impress Group, plans to recruit the bright and dynamic personnel.


Gender Preference: Male/Female

Number of Positions: 2


Job Description / Responsibilities

  • Documentation Management: Oversee all aspects of international sea and air freight documentation.
  • Booking Processing: Receive and manage bookings from shippers and importers, ensuring timely arrangements that meet consignee requirements.
  • Carrier Coordination: Handle booking processes with various carriers using online platforms for efficient operations.
  • Document Preparation: Process and prepare essential shipping documents, including Shipping Orders, HBL, Shipment Advises, Debit Notes, and Credit Notes.
  • B/L Submission: B/L process, submitting drafts to different carriers and ensuring accuracy before finalization.
  • Regulatory Compliance: File necessary documentation, submit EGM/IGM based on shipment needs.
  • Pre-Alert Notifications: Communicate pre-alerts to buyers and agents about upcoming shipments.
  • Original BL Handling: Generate and surrender original B/L to shippers, ensuring all documentation is accurately processed.
  • Tracking Monitoring: Keep track of container information and mother vessel connections, updating vendors on any changes as needed.
  • Information Distribution: Provide shippers with necessary information, including scanned copies of original documents and tracking details.
  • Client Communication: Maintain effective communication with consignees, customers, and vendors to facilitate smooth operations.
  • Customer Support: Prioritize customer satisfaction by addressing inquiries through calls and emails, adhering to established guidelines.
  • Record Keeping: Organize and maintain records in compliance with company procedures.
  • Rate Negotiation: Negotiate shipping rates with carriers and keep the sales team updated.
  • Additional Support: Perform other tasks as assigned by management to enhance overall operations.

Nature of Employment:
Full-time

Educational Background:
Master's degree in any field.

Professional Experience:

  • A minimum of 3 to 5 years in the freight forwarding sector, with in-depth knowledge of sea freight     customer service and documentation.
  • Only candidates with directly relevant experience in the freight forwarding industry will be considered for an interview.

Key Skills and Attributes

  • Ability to identify and resolve issues promptly, demonstrating a sense of urgency and effective prioritization of tasks and resources.
  • Proactive, trustworthy, self-motivated, and focused on career growth.
  • Strong multitasking abilities along with exceptional communication, supervisory, and customer service skills.
  • Proficient in computer applications.
  • Excellent communication capabilities.
  • Commitment to integrity, loyalty, and dedication.

Workplace:
Dhaka, Shantinagar.

Compensation Package (Salary Range):
Negotiable (Attractive packages will be offered to deserving candidates).

Additional Benefits:
As per company policy.

Application Requirement

Please apply only if you have experience in the freight forwarding industry.

Email: logistics4@iportlogistics.com; info@iportlogistics.com

OR


Web: www.iportlogistics.com