What's your passion? Whether you're into surfing, swimming or scuba diving, here at Intercontinental Dhaka we're interested in YOU! We love to employ people who apply the same amount of passion and dedication to their jobs as they do to their hobbies - helping us to become one of the very best companies in the world. By sharing your expertise and passion, you will help us to achieve our vision which is 'Great Hotels Guests Love'.
Position Title: Assistant Restaurant Manager
Department: Food & Beverage Service
Overall responsible for: Responsible for the effective running and organization of the restaurant. Manager should be involved in the following function: planning, costing, delegation, evaluation, organizing, cost control, interviewing, selection, discipline, setting target, counseling, standards, appraisals, training, human relation, communication and coordination. Is responsible for the smooth operation and production of goods and services under his/her control and the resources available to him/her. Keeping a constant eye on the standard of the ingredients, the meals, the restaurant environment and the service.
Key Duties & Responsibilities:
- Implements high service standards as per hotel procedure
- Represents the restaurant in the daily F&B meetings and in other meeting where his / her presence in required
- Maintains employees’ attendance records, changes of status and evaluates his / her staff periodically
- Schedules staff duties according to forecast and special arrangements
- Holds daily briefings to discuss various aspects of service, sources of complaints and transmits information that has been brought to F&B meetings
- Ensures high standards of sanitation and hygiene in the restaurant by working closely with both the housekeeper and Chief Steward
- Promotes up selling at all levels and by personal efforts through guests contacts
- Handles and advises the Division head of all guests comments and complaints
- Ensures that the operating equipment and general supplies for the restaurant are maintain at the establish par stocks and initiates requisitions for additional supplies if necessary
- Ensures that the service stations and the bar are properly equipped to service the guests
- Ensures that he / she remains in close contact with the Band, One man Show, Belly Dancer, regarding all entertainment and technical equipment
- Controls casual labor cost at agreed budget and full time team members overtime accumulation
- Ensures tight control on all cigars, cigarettes and beverage stocks as per hotel standards
- Maintains a written record of regular and VIP customer profiles, ensuring that their likes and dislikes are passed on to other concerned parties where necessary
- Maintains a written record of regular and VIP customer profiles, ensuring that their likes and dislikes are passed on to other concerned parties where necessary
- Assure that all members within the team are correctly groomed according to Intercontinental standards
- Performs are other duty as required by superior
- Is fully aware of the licensing regulations and hotel procedures related to the bar and service of alcohol beverages and to conduct staff trainings accordingly
- Has a full knowledge of the food and beverage served in the restaurant, their preparation and presentation.
- Keeps the department book update
- Is confident in answering the phone according to agreed standards, being fully aware of booking procedures, including parties and arrangements.
- Adheres to all opening and closing procedures and table plans
- Ensures that all guests are welcomed, seated and thanked on departure
- Delegates duties when necessary
- Creates an environment, which promotes staff morale and encourages the employee ensuring maximum efficiency
- Maintains a level of confidentiality
- Assists Manager in organizing his / her own promotions and activities in order to maximize sales opportunities
- Visits competitive restaurants to assess the restaurant in the market and to compile a report before
- Maintains and updates database of clients to complete a marketing and promotion plan on an ongoing basis
- Co-operate with the company to achieve compliance with FLS legislation
- Not undertake any activity which compromises their personal FLS, or the FLS of others
- Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
- Comply with hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming standards at all times to portray a professional image of self and the hotel.
- Comply with time and attendance policies set by the hotel.
- Actively participate in training and development programs and maximize opportunities for self-development.
- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
- Familiarize yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager.
- Comply with the company’s corporate code of conduct.
- Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).
- Perform all tasks as directed by the manager in pursuit of the achievement of business goals.
- Any task as and when required, not limited to.
Education:
- Diploma in Hotel Management, Food & Beverage, or related field is required. Bachelor Degree in Hotel Management with Proven Track Records is preferred.
Qualifications:
- Customer service skills and problem solving abilities.
- Good organised and demonstrates good planning skills
- Good understanding of the hotel and hospitality business
- Demonstrated ability of interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good reading and writing abilities for completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Good in the use of Microsoft Office.
Minimum Experience: 2 years related experience in 5* hotels/ luxury properties
Languages: Good in speaking and writing in English
Age: 28- 32
Physical Features: Sound Health & energetic
Skills Required:
- Good in stress management
- Good in communication.
- Ability to work independently and within a team environment
Others: Needs to be positive minded & self motivated.
Salary: As per company policy.
Apply Instruction
Application Deadline: November 1, 2018
Only shortlisted candidates will be communicated. |
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