Officer Information Technology

iDE is dedicated to creating income and livelihood opportunities for the rural poor. We were one of the first organizations to unlock the power of markets to fight poverty. iDE designs and delivers market-based solutions in agriculture and water, sanitation, and hygiene (WASH) in 10 countries across Asia, Africa, and Central America. We believe that entrepreneurs can be found everywhere and that through design and innovation, they can have the opportunity to build a better world for themselves, their families, and their communities. iDE Bangladesh is the oldest iDE country program having operated continuously since 1982.

iDE Bangladesh is seeking an Officer Information Technology (O-IT) whose primary responsibility would be to ensure overall management, supervision and maintenance of IT systems and related functions of iDE Bangladesh. This position will be responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, in close coordination with technical service providers in the country (vendors) as well as technical support from iDE Global Headquarters. 

iDE prides itself as a leading institution in market-based approaches to design bespoke innovative solutions in sectors such as agriculture, water, sanitation & hygiene and finance. O-IT must iterate these norms and values in their approach and attitude.

Officer - Information Technology
Number of Vacancies    
Job Location    
Dhaka, with occasional travel to the field
Reporting Line
Associate Director of Operations


Key Responsibilities and Tasks

The key responsibilities of the Officer -IT will include the following:

Network Administration Service
  • Provide technical support to ensure smooth operations of all Cloud based applications and software used by the organization;
  • Maintain the entire IT infrastructure including servers, Virtual machines, workstations, networking switches, wireless devices, routers and firewalls, network attached storage (NAS), LAN and other IT resources;
  • Maintain regular data backup & disaster recovery process and manage crisis situations which may involve complex technical issues on hardware or software;

Technical Support and Capacity Building

  • Develop a system to receive complaints (telephone, e-mail, delegation, monitoring tools, visit),  diagnose issues and dispatch solutions across the organization using internal and external (vendor) resources; ;
  • Provide technical support and trouble-shooting for installed servers, including implementation of HR software and ERP;
  • Install and configure servers and workstations as and when required;
  • Provide relevant information about the system to enable resource access;
  • Guide users systematically to manage troubleshoot systems and offering immediate and alternative solution to issues;
  • Empower users by sending system tips and guidance instructions;
  • Regular evaluation of current computer hardware/software in order to provide a timely replacement schedule or upgrade;

System & Information Security

  • Maintain system and network security to protect against unauthorized access and keep the existing system up to date;
  • Set up and maintain all internet and Microsoft Exchange Email accounts and server configurations.
  • Provide support in setting up the infrastructure for virtualization and private cloud basics;
  • Administer E-policy, antivirus and client update and configuration;
  • Design and develop simple guidelines of internal resource for external access like in google, safari, outlook anywhere & web access;
  • Patch application with current security updates;
  • Test and configure all new equipment, particularly notebooks, desktops and servers to ensure compatibility with iDE HQ requirements and standards

Inventory management & Maintenance

  • Maintain and update all inventory related to software and hardware assets of the organization;
  • Lead equipment preventive maintenance initiatives and carry out a regular evaluation of current hardware/software in order to provide a timely replacement schedule or upgrade;
  • Coordinate the production of technical instruction materials for technical and user support and ensure the documentations are kept up to date;

Skills and Experience

Candidates are expected to have the following qualification, skills and experience, and to be comfortable with the following conditions.

  • Bachelor’s/Master’s degree in IT or related field.
  • Microsoft Certified Systems Engineer
  • Networking certifications e.g. CISCO certifications
  • Virtual Systems Certifications
Work Experience
  • At least 3 years of professional experience
  • Knowledge and experience in management and configuration of Office 365
  • Systems Administration and Management;
  • LAN and WAN management;
  • Working knowledge of System Administration of Windows, Mac and Linux platforms.
  • Hardware and software integration and maintenance;
  • Knowledge on ICT vulnerabilities, anti-hacking, IT safeguarding, etc.
  • ERP configurations and Administrations;
  • Excellent technical knowledge of computer applications and systems; and
  • Exposure to diverse-multicultural environments..
Personal Skills
  • Able to set priorities and multi-task while maintaining accuracy and meeting deadlines;
  • Excellent communications skills, including during tough negotiations and in light of staff adjustment to adhere to new policies and procedures;
Physical ability and mindset
  • Personal qualities of integrity, credibility, and dedication to the mission of iDE;
  • Ability to thrive as part of a team with diverse experience, expertise, skills and objectives; and
  • Ability to stand firm on essential accounting and fiscal compliance and documentation needs;

Application Process: To apply please forward a comprehensive resume together with a supporting statement/cover letter (maximum two pages) to  Please mark the subject line as “Application for the position of Officer-Information Technology”

In the statement/cover letter, you need to tell us what excites you about this opportunity and why you consider yourself the most appropriate candidate for the position as well as your current and expected salary.

           Application Deadline: 20 April 2022

Only short-listed candidates will be contacted for interview.

Women are actively encouraged to apply.

iDE provides a women-friendly work environment with flexible work arrangements, appropriate skills development opportunities, and good career development potential for high-performing individuals. We are committed to creating a diverse environment and proud to be an equal opportunity employer. Employee selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, or any other protected class.