A. Qualifications

• Bachelor with Honors in Business/Law with minimum CGPA of 3.00
• A minimum of 01 year of experience in the relevant field in Banks/FIs.
• Strong written and verbal communication skills in English.
• Strong ability to analyze financial data, identify risk factors, and make recommendations for resolutions.
• Effective at managing relationships with stakeholders, borrowers, and legal teams.
• Understanding of the legal processes related to debt recovery, including knowledge of secured assets and loan agreements.
• Ability to negotiate settlements with borrowers and work towards resolving disputes.
• Ensuring that all records, reports, and data are accurately maintained.
• Proven experience in managing NPL accounts or working in credit recovery functions, ideally within financial services or banking.

B. Duties and Responsibilities

• Assist in the transition of accounts that are delinquent or non-performing from the Business Unit (BU) to the Special Asset Management (SAM) team for further recovery action.
• Analyze delinquent accounts and prepare reports on highest risk accounts, including recommendation and resolution.
• Actively follow up on delinquent accounts using various methods: phone calls, in-person visits, letters, etc., to initiate discussions with borrowers and encourage repayments.
• Work closely with internal teams, including legal, and other stakeholders, to explore and implement solutions for resolving outstanding debts.
• Assist borrowers in finding settlement options or restructuring terms that are agreeable to both the lender and the borrower.
• Assist the legal team in starting legal proceedings against defaulting borrowers.
• Ensure that all necessary documentation and procedures are in place for taking legal action.
• Take necessary steps for execution of securities.
• Ensure that records of NPLs are accurately maintained and updated in the relevant databases.
• Document all interactions with borrowers, legal actions, and outcomes as part of the recovery process.
• Preparation and submission of various reports and memos.
• Provide insights or recommendations to senior management on improving recovery efforts.
• Represent IDCOL in court proceedings related to defaulting borrowers, ensuring that the legal actions are pursued and that the company’s interests are protected during litigation.