Vacancy:  01

Company Name:  Helium Restaurant.

Job Location:  Dhaka, Bangladesh.

Job Context: 

Helium Restaurant is a rapidly growing chain restaurant brand. We are looking for a skilled and experienced Operations Manager to oversee daily operations, ensure service excellence, and maintain standard procedures across all outlets.

Key Responsibilities:

• Oversee the daily operations of all Helium outlets and ensure smooth workflow.
• Set and maintain high standards for food quality, hygiene, service, and customer satisfaction.
• Supervise and coordinate with outlet managers, chefs, and service teams.
• Monitor inventory, minimize wastage, and ensure cost control.
• Maintain compliance with health, safety, and sanitation regulations.
• Analyze operational data to make informed decisions and improve performance.
• Plan and implement training and development programs for outlet teams.
• Handle customer feedback and complaints with professionalism.
• Report to top management with regular performance updates and operational insights.
• Play an active role in the opening of new outlets and implementing brand standards.
• Set sales targets and create financial plans with clear budgeting.
• Develop and implement Standard Operating Procedures (SOP) to align Helium’s operations with international standards.
• Help increase outlet profit by reducing unnecessary costs and improving team performance and sales.
• Manage of cost of goods sold (COGS) & check all petty cash expenses.
• Follow-up Daily, Weekly, Monthly Projected Sales vs. Actual Sales.
• Ensure proper supply chain management and look after outlet security issues.
• Regularly observe market competitors, review customer complaints, and stay updated with government rules to guide management decisions.
• Support the recruitment of outlet staff and ensure smooth co-ordination with the HR department throughout the hiring process.
• Perform any other tasks assigned by the management.

Academic Qualifications:

• MBA or Bachelor/Honors degree in any discipline.
• Diploma in hotel management/hospitality from any reputed educational institution will get preference.

Experience Required:

• Minimum 8-10 years in relevant field.
• The applicants should have experience in the following areas:
  • Business Operations Support, fast food chain, Operations.
• The applicants should have experience in the following business areas:
  • Beverage, Fast Food Shop, Restaurant, Café.

Additional Job Requirements:

• Age 30 to 45 years.
• Applicants must have practical work experience in a reputed chain restaurant, such as a Chinese, Thai, Fast Food, or Indian restaurant, in a relevant position.
• Must be experienced in F&B operations.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Good communication skills in both English and Bangla.
• Must have computer knowledge.
• Adequate knowledge on MS Office package especially in MS Excel.
• Ability to work under pressure and handle multiple tasks.

Salary:

• 40000 to 50000 Tk (Per Month)
• Based on experience and qualifications.

Other Benefits:

• Mobile bill, Provident fund
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
• Other benefits as per company policy.

Office Hours:  10 am - 6 pm

Additional Information:

Job Location: House - 06 (3rd Floor), Road 8, Block - F, Niketon, Dhaka – 1212