Terms of Reference (TOR)

Consultancy for Shelter and Settlement project evaluation in the Rohingya camps, Cox’s Bazar district of Bangladesh.


Location Bangladesh, Cox’s Bazar.
Contract duration 30 working days (max)
Tentative starting date 1 October 2020
Contract type Consultancy
Reports to MEAL Manager, Humanitarian Aid Department, Cox’s Bazar.


HEKS/EPER is a swiss INGO founded in 1946. HEKS/EPER is supporting local partner organizations with around 200 projects in 34 key countries worldwide. Since September 2017, HEKS/EPER has supported Humanitarian Aid interventions in the refugee camps.

Description of the intervention

Camp 15 in Jamtoli by number is the biggest single camp home to around 49’548 refugees who are living in 10’467shelters. When the Rohingyas arrived in Jamtoli within a few weeks in 2017, each family was allocated a small plot on the hills by the Bangladesh army supported with basic Emergency Shelter Kits from the international community. They constructed simple shelters covered with low-cost plastic sheets. These shelters were upgraded in early 2018 with tarpaulin and bamboo. Nearly all shelters in the camp rebuild with bamboo as the use of durable materials such as reinforced concrete and steel is not allowed in the refugee camps by the authority. Bamboo provided near-best solution as it is readily available and somehow durable. However, it is naturally very vulnerable to insect and rot attack and need to be constantly replaced.

During the monsoon in 2019, most of these shelters were found in poor condition. HEKS/EPER is the shelter focal organization in Jamtoli, started implementing shelter rehabilitation with financial contribution from Swiss Solidarity (SwS) and material support from International Organization for Migration (IOM). As an immediate response HEKS/EPER distributed Tie-Down Kits (TDK) consisted of ropes and sandbags that allowed people to stabilize their shelters for the heavy winds. Right after the monsoon period Transitional Shelter Assistance (TSA) project started supporting households with essential shelter items that allowed them replacing tear down tarpaulins and damaged bamboos. This new frame better sustained with the climatic conditions than the previous one as the bamboos provided were treated that made it more resistant to moisture. Metal footings were also provided to keep bamboo out of the soil. The project adopted a self-driven approach where Individuals were supported to upgrade their shelters through the provision of training, materials and technical support and beneficiary constructed by themselves. Tailored support was provided to the extremely vulnerable Rohingya households.

Jamtoli perched on the crumbling hillsides and in the year 2019 Rohingya households have been affected by frequent landslide events all over the camps. To reduce landslide risk and respond to the overall problem HEKS/EPER reinforced camp infrastructures by stabilizing hillsides with retaining structures. HEKS/EPER employed Rohingya labourer for the rehabilitation work. Additionally, HEKS/EPER built permanent pathways and stairways that was previously made of sand bangs damaged after the spontaneous use and monsoon.

Purpose and scope

The purpose of the evaluation is to provide an accounting to the donor of the funding impact they provided. Therefore, the evaluation shall assess the achievements towards the project objectives and results defined in the Log-frame, should offer lessons and recommendations on the success and challenges of the interventions. Taking into account of donor guideline, the evaluation shall focus on the selected DAC criteria which are Effectiveness, Sustainability and Impact   The evaluation shall assess how efficiently and effectively the project has implemented to achieve its intended results in a sustainable way and its relevance to the targeted beneficiaries. Therefore, the evaluation shall look into the quality of programmatic approaches, to determine what has worked and possibly why/how and what needs to be improved. Evaluation will identify the best practices that could be applied in future programs and on a wider scale.

Guidelines for technical and financial Proposal Submission

  • The respective consultant is requested to submit his/her technical proposal with the brief concept, detailed plan and time frame in no more than 2 pages.
  • The consultant should submit his/her short profile and provide a list of recent clientele, credentials and constitutional documents along with the two references of the parties.
  • The bidders are also requested to submit their financial proposal along with the technical proposal for a period of 30 working days consultancy, inclusive all VAT and Taxes as per policy of the government of Bangladesh which shall be deducted at source prior to the payment.


Interested agency/consulting firms are requested to develop and submit their technical and financial proposals along with other documents mentioned in the TOR in line with evaluation criteria.

Electronic copy of the proposal duly signed should be submitted to latest by 26 September 2020. For any query related to the ToR, please email to

HEKS/EPER holds the authority to cancel the order without any compensation if the deliverables do not match the promised quality and/ or sample provided by the contractor.

More than one consultant can jointly submit the proposal.

Click here for detaild ToR