We Are
H I R I N G
GOLDEN PALACE is a distinguished hotel known for delivering outstanding hospitality and providing unforgettable experiences for our guests. We are seeking an experienced and results-oriented Hotel Hotel Operation Manager to oversee the entire operation, lead our team, and drive strategic growth.
Hotel Operation Manager
Job Summary: The Hotel Operation Manager will be responsible for managing all aspects of the hotel's day-to-day operations, ensuring guest satisfaction, and achieving financial goals. This role requires a seasoned leader with excellent interpersonal skills, a strong business acumen, and a passion for excellence in the hospitality industry.
Key Responsibilities:
- Lead and manage hotel operations, including front desk, housekeeping, food & beverage, sales, and maintenance.
- Develop and implement strategic plans to optimize the guest experience, drive revenue, and maintain profitability.
- Oversee staff recruitment, training, and performance to ensure a high level of service and operational standards.
- Maintain close attention to guest feedback and take corrective actions to continually improve guest satisfaction.
- Prepare and manage the annual budget, ensuring effective cost control and maximizing revenue.
- Ensure compliance with health, safety, and local regulatory standards.
- Collaborate with the sales and marketing teams to promote the hotel and increase occupancy.
- Monitor industry trends and adjust business strategies to stay competitive.
- Foster a positive work environment and uphold the hotel’s brand values and standards.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (advanced degree is a plus).
Experience:
- Minimum 5-7 years of experience in a senior management role within the hotel industry.
- Proven track record of leadership and operational success in a hotel or resort environment.
- Strong knowledge of hotel management software and revenue management.
- Excellent communication, organizational, and decision-making skills.
- Strong financial acumen, with the ability to interpret financial statements and develop actionable insights.
- Ability to handle high-pressure situations and resolve conflicts effectively.
Benefits:
- Competitive salary with performance-based bonuses
- Health, and vision insurance
- Opportunities for career growth and professional development
- Generous paid time off and employee discounts
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GOLDEN PALACE is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
Applicarion Deadline: 2nd December, 2024
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