Description

Genuity Systems Ltd. is a Dhaka based customized software, IP related applications development, and IT services company with global outlook. The Company was established in the year 2003 in Dhaka, Bangladesh. It has by now established itself as one of the prestigious entities providing IT and telecommunications related services not only in Bangladesh but also in overseas countries.
Genuity provided services include but not limited to Contact Centre solutions, IVR solutions, AI Voice/Chat bot solutions, Mobile Banking apps, Mobile applications, Smart Business Phone solutions, advance IT training and BPO services.

Job Responsibilities

• Taking inbound and outbound calls daily
• Provide and satisfy customers with appropriate information.
• Candidates have to give their best to talk and negotiate with the USA clients.
• Candidates have to work 8 hours between 7 PM to 7 AM, Monday to Friday even on Govt Holidays.
• Candidates have to maintain proper documentation and report accordingly.

Job Requirements

• Fluency in English writing is mandatory; doesn't really matter what educational background you are from.
• Preferred Training/Trade Course: Telemarketing/ Call Center/ Customer Care.
• Skills Required: Basic Computer skills
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Superb verbal communication, interpersonal, research, and record-keeping skills.

Educational Requirements

• A Level, Graduate (If you have English speaking skills)

Experience Requirements

• Candidates who have experience working in an international Call Center will get priority.
• Must be fluent in Spoken English with standard pronunciation.
• Candidates from English medium will get high priority.
• Should have excellent communication skill with Customer service etiquette.

Working Hours

• 7:00 PM - 7:00 AM
• Weekly: 5 days.
• Weekend: Saturday, Sunday.

Benefits

• As per company policy.

Applying Instruction

Interested candidates are invited to send their detailed resume stating the post applying for through email to team.acquisition1@gmail.com or to the address below on or before 11 October, 2023




Genuity BPO.
House 623 - 624,
Genusys Heights
Begum Rokeya Shoroni, Dhaka, Bangladesh