Job Context: Gemcon Group’s inception was in 1979 with span the fields of engineering, tea and organics, education, retail, sea food, jute, media and sports. Gemcon Group is powered by a professional management team and a skilled workforce. The Group has always entered into ventures that contribute to national development through job creation, and by bringing innovation to specific fields.

Right now, we are looking for a professional who will provide IT hardware & software assistance, troubleshooting security cameras, provide helpdesk support to users and so on. We are looking for smart, energetic and result oriented team members, who will share with us our pride and support our continuous growth. If you think you have what it takes to be a member of Gemcon Group do not wait to apply as:

Position:
Support Engineer (Equivalent Executive, IT)

Number of Vacancy: 02

Job Responsibilities:

• Perform desktop, laptop and others hardware and software installations and troubleshooting.
• Maintain, troubleshoots and repair security camera, NVR and computer peripherals.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and performs monitoring data connectivity from corporate office to other SBUs.
• Monitoring and scheduling update antivirus software and removal of viruses, malware and spyware.
• Provide helpdesk support to the users of corporate office.
• Accurately log incidents and ensure all relevant data is captured.
• Monitor, progress and resolve incident whilst ensuring employees/ corporate officials’ satisfaction through proactive updates, frequent contact and escalation where necessary.

Educational Qualification:

• B.Sc. in Computer Science from a reputed university.

Experience: Minimum 02 years of relevant experience is required for this position.

Age limit: 22-30 Years.

Salary: Negotiable.

Compensation & Benefit: As per company policy.

Employment Status: Full Time

Work Location: Dhaka

Application Deadline: 30 July, 2021