First Solutions Limited is a compliant, fast growing and leading Security Solutions Provider in the country. We are looking for an experienced professional with outstanding personality, who will work in our operations team.
Position: Assistant Manager- Operations
Vacancy: 10
Job Nature: Full Time
Job Summary:
The position is responsible to provide guarding service that ensures safety and security of clients, their property and goods on the guarding location. Desired end state would be, ‘Satisfied and Happy Client’
Duties & Responsibilities:
- Set out frequency for client visit and meet clients on regular basis to get feedback on service problems and resolve client complains as soon as possible.
- After a complaint is resolved, always check back from the client whether the issue is resolved to client’s satisfaction.
- Provide client feedback reports to Operation Manager.
- Set out procedures for customer service support and customer complaint resolution.
- Ensure that ‘Post Orders’ are clearly written specific for the post requirements and that guard on the post is aware of their post duties.
- Set out a routine where at least fifty percent of the work hours are spent on post visits.
- Invoices are served by 7th of the month and endeavor to collect the bill within the month.
- Maintain client payment records for the purpose of identifying defaulting clients whose services may be discontinued if bills become overdue by 60 days.
- Monitor average work hours of all guards to see that OT is evenly distributed and strictly ensure that no corrupt practices take root in allocating OT or leave
- Conduct motivation talks as deemed appropriate to keep the guards focused on their job.
- Leave plan to endeavor that guard can go on leave after 4/5 months.
- Provide guidance for recruitment and on job training of security guards to operational team
- Address grievances of employees of guarding division
- Any other jobs as assigned by the Management time to time
Educational Qualification & Competencies Required:
- Masters/Graduate
- At least 3 years related job experience
- Ability to develop, motivate and lead people
- Extensive knowledge, skills & experience in computerized software applications
- Excellent drafting & communicating ability & skills, both oral and written English and Bengali
- Proven ability to communicate and defend complex issues to senior officials and stakeholders
- Ability to manage change and growth with a focus on new technologies and innovation
- Ability to work independently and proactively
- Willing to ride Motorbike and must have valid driving license
Salary Range:
Job Location:
Compensation & Other Benefits:
- Contributory Provident Fund
- Gratuity
- Festival Bonus
- Annual Performance Bonus (WPP)
- Life Insurance
- Mobile Phone Allowance
- Motor Bike Allowance
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