Enroute is a leading business process outsourcing firm with complete solution for business growth with its unique approaches to problem identification, concept development and world class execution of diverse services.
Job Announcement
Enroute is seeking applications from hardworking, sincere and cheerful individual for its new project with one of the largest and reputed Financial Institutions in Bangladesh.
Job Title: Customer Service Officer
Job Description:
Key responsibilities:
- To attend customer rate, remittance and other enquiries.
- To carry out proper KYC checks
- To update the records for the regular customers.
- To attend the customer complaints and resolve them over the telephone or pass them to the senior colleagues
- To serve the customer over the telephone to create money transfer order
- To answer telephone calls. Record or report all important calls to the line manager or respective colleague.
- To monitor the receipt of funds for the online customers
- To report any untoward incident, anti-money laundering or any suspicious activity report (SAR) to the Nominated Officer.
- To maintain all money transfer records. The I.Ds should be filed in Surname alphabetical order including date on the I.D copies.
- To promote and cross sell Company's Accounts, Fixed Deposit and any other financial products of BSEL to customers. Products such as Government/ Corporate Bonds, Real Estate, Private Business, Stock Market (Global), Stock Market (Bangladesh) as well when they are introduced.
- To assist customers in filling remittance forms, Company's Account opening forms and extend fast and polite service.
- To create and maintain good relations with customers, agents and the correspondent banks.
- To keep a watchful eye on safety and security.
- To maintain the confidentiality and uplift all values and traditions of Company.
- To complete all works based on the nature of work on daily, weekly and monthly basis. No work should be carried forward.
- To discuss the status of work with line manager from time to time so that improvement can be made.
- To attend all other works entrusted by line Manager and others from time to time.
- This job description is subject to change with the change in nature of business and addition or introduction of new technologies in doing the day to day business.
Educational Qualification:
- Education to degree level or equivalent
Skills Required:
- Strong communication skills (verbal and written)
- Strong analytical skills
- Bi-lingual (English and Bengali)
- Computer skills (MS Office Package, internet browsing)
- Have to maintain various databases for fulfilling Business Requirement
- Ability to work under pressure and complete all assignment in a timely manner
Experience Required:
- Ideally required minimum 6 months to 12 months experience in similar role. Experience in any exchange house will be treated as an advantage.
Reports Directly to:
Reports Indirectly to:
- Business Development Manager
Job Location: Dhaka
Office Timing:
2 positions: 9:00 AM – 6:00 PM
2 positions: 4:00 PM – 1:00 AM
Salary Range: BDT 25,000 |
