Electro Mart Limited

Electro Mart Ltd. (EML), a largest Business house in Bangladesh, having been continuing its business as a Manufacturer, Importer and Marketer of wide range of electronic home appliances & durables like Air Conditioners, Refrigerators, Color TVs, Washing Machines, Microwave Ovens, Water Purification Systems, Kitchen Appliances, etc. having different international brands e.g. KONKA, GREE, HAIKO, DAIKIN, TOSHIBA etc. is now searching for qualified and experienced individual for the following position :

Position: Assistant General Manager-Service

Key Responsibilities:

  • Should have practical knowledge in the field of Service and should have Service Team Management experience on Air Conditioner, Refrigerator, LED TV, Washing Machine, Microwave Oven, Water Purification Systems, Kitchen Appliances and all kinds of home appliances.
  • Able to prepare Service Report and should be responsible to make proper Service Plan and execute for service system development.
  • To set service related policies & processes and responsible to design strategy for service revenue growth.
  • To work on Spare Parts Arrangement and keep backup spare parts.
  • To make new service center based on the requirement in different locations throughout the country, design and make budget for decoration and development.
  • Responsible to contract and recruit third party service management if needed.
  • To ensure quick & quality service and comfort service environment and customer satisfaction.
  • Quality and technically sound manpower selection and responsible to arrange training needs for skill development.
  • Should monitor total service team’s leave, attendance, incentive, transportations, and all types of service invoice management.
  • Ready to communicate all types of customers and oversee day-to-day service operations and take feedback for service development.
  • Should control budgets and optimize expenses against service.
  • Ensure employee motivation and performance evaluation process.

Qualification: B.Sc in Mechanical or Electrical from reputed public / private university.

Experience    : 8 to 10 year(s) job experience on similar electronics industries.

Additional Requirements:

  • Age Below 45 (Forty Five) years
  • Should be honest and hard working
  • Willing to work under pressure and extensive working hours if needed.
  • Good Command in Bengali & English.
  • Excellent writing, interpersonal & high-level communication skills are required;
  • Should have good knowledge on MS-Office applications & Internet and prepare regular reports for upper management. 

An excellent package of benefits should be offered to the eligible candidates.

If you are in full confidence to be the right person, please apply with your full resume along with recent color passport photograph on or before 26 January 2022 by mentioning the POSITION on top of the envelope and send to:

  HR & Admin Department

Corporate Office
33, South Avenue
Gulshan – 1 Circle, Dhaka 1212.
Or mail to: