Vacancy: Not specific
Job Context
- Role: We are currently seeking qualified "Customer Service Support Manager" with outstanding spoken English for Datazo Info-Tech Limited Bangladesh.
Job Description / Responsibility
- Searching for product information from customers by inbound and outbound calls or receiving calls and receiving questions, handling complaints, identifying problems.
- Responsible for handling overall management of the Customer Support and administration duties. Answer all incoming calls and redirect them or keep messages.
- Welcome all Clients, visitors, and guests into the front office in a professional manner and maintain records related to Customer Support Operation. Responsible for receiving letters, messages, documents, and dispatch them to concerned department by keeping records.
- Ensure all other systems are in place and well- functioning such as management of intercom, PABX, Internet, etc. Ability to take initiatives, to be resourceful and proactive when issues arise. Maintain office security by following safety procedures and controlling access via the reception desk.
- Maintain all the records properly in a detail in register book. Ready to take up other responsibility as and when assigned.
Employment Status: Full Time
Workplace
- Work from home, Work at office
Educational Requirements
- Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Experience Requirements
- At least 3 year(s)
- The applicants should have experience in the following area(s):
- Customer optimization, Customer Support, International Communication
- The applicants should have experience in the following business area(s):
- Call Center, IT Enabled Service, Software Company, Telecommunication
Additional Requirements
- Age 27 to 35 years
- Only females are allowed to apply
- Candidates have to make Inbound and outbound calls.
- Managing survey calls and customer service inquiries.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions and file documents.
- Follow communication procedures, guidelines and policies.
- Excellent communication skill with customers in appropriate accent.
- Prospective Candidates should have BBA / MBA/ Masters from a recognized University with a minimum 5 years of experience handling Customer Support Service Area. Candidates with experience in educational institutions will be given preference.
Job Location: Dhaka (Mirpur 1)
Salary
- Tk. 30000 - 40000 (Monthly)
Compensation & Other Benefits
- Festival Bonus: 3(Yearly)
- Remuneration and benefits package including competitive salary
- Two bonuses & Pôhela Boishakh per year (per bonuses will be equal one month's basic salary)
- 15 Days Annual Leave, 10 Days Casual Leave and 14 days Sick Leave per year
- Contributory Provident Fund, Gratuity
- T/A, Mobile bill & Salary Review: Yearly
- Performance bonus, Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Medical benefit for self and immediate family
- Excellent modern office environment
- Friendly, clean working environment
Application Instruction
Or
Interested candidates are requested to send their resume with a cover letter in .pdf format to datazoinfotech@gmail.com In the email subject please write as mentioned, otherwise it will go into junk: Application for Customer Service Support Manager Post. You should rename your CV as urName_YrsOfExp_CurSal_ExpSal.pdf, Example: John_8yr_90K_100K.pdf.
Application Deadline : March 22, 2022 |
